ray*j*gun
Veteran
I also LOVED Essex.... really miss them! My one contact with SK was fast but she didnt correct the problem on my IIIc (k). I didn't follow up because the camera was too pristine to keep shipping back and forth so I lived with the issue until DAG was ready. Don fixed it and ID'ed an issue that she missed entirely that was peculiar to the K model.
Th OP's issue is unforgivable IMO and scary.
Th OP's issue is unforgivable IMO and scary.