EBAY Question...

[JJW]

Hello there!

I have an EBAY question for you guys...

What happens if I am the winner of an auction on EBAY and the seller refuses to sell the item to me? He won't return email and won't return phone calls.

What can I do? I tried looking for an answer on EBAY but all I can find is how a seller can deal with a deadbeat buyer...

Please don't tell me I can file negative feedback. That won't do any good. I want what I won at the price I won it for.

What recourse do I have???

 

[ch1]

Hello there!

I have an EBAY question for you guys...

What happens if I am the winner of an auction on EBAY and the seller refuses to sell the item to me? He won't return email and won't return phone calls.

What can I do? I tried looking for an answer on EBAY but all I can find is how a seller can deal with a deadbeat buyer...

Please don't tell me I can file negative feedback. That won't do any good. I want what I won at the price I won it for.

What recourse do I have???

Firstly, you need to wait 10 business days or so before filing a Dispute Resolution complaint with eBay. This allows reasonable time for the parties to contact each other, arrange for payment etc.

Second, document all of your e-mail requests to the Seller and be sure to save the FULL transmission/routing headings. This is to prevent "counterfeit" e-mails. Your probably only see abbreviated headings normally from your ISP. Check on how to make sure you can save the full heading.

Third, be very persistant on the eBay site and you will eventually find the Buyer remedies. eBay is a Seller-based site (remember, the seller pays eBay not the buyer) so they make it a "challenge" to find the Dispute Resolution section for the Buyer!

Fourth, be very patient. The dispute goes to a "third party" adjudication service and it is all e-mail based and provides time for each party to respond to the other party and back and forth and back and forth.

Fifth, good luck. It's hard to force specific performance on a Seller. About the best you can help for is that he gets his selling privledges suspended. 🙁

 

[sf]

Ebay is incredibly slow about these things, but they try to make it right. The agreement to sell is not, I think, truly legally binding, but Ebay will go to work for you if the item was sufficiently valuable, and will impose fines/account restrictions to the seller.

Calling Ebay (which I have done before about similar issues) works pretty well. A couple hours spent on the wild goose chase will get answers.

 

[ch1]

Ebay is incredibly slow about these things, but they try to make it right. The agreement to sell is not, I think, truly legally binding, but Ebay will go to work for you if the item was sufficiently valuable, and will impose fines/account restrictions to the seller.

Calling Ebay (which I have done before about similar issues) works pretty well. A couple hours spent on the wild goose chase will get answers.

Interesting - I never tried calling them. Good tip.

The couple of disputes I had (which were a few years ago) was all settled via the DR "system" and subsequent e-mail.

It's not often that a seller refuses to sell. Usual problem is the "deadbeat bidder".

Sounds like this seller got an offer after the auction closed - if eBay finds out that the real buyer "used" eBay to "negotiate" with the seller - they are going to be real unhappy!

 

[enochRoot]

i say give up and move on. if he refuses to sell it, he is not going to change his mind. it sucks, and as copake_ham says...it's because ebay is a seller-based site. realistically the person didn't want to pay for a reserve fee, and should have. ie: he didn't get what he wanted. i see a lot of that happen where the person yanks the auction in the closing seconds to avoid it selling at too low a price. maybe this guy was wanting to do that, and missed it. or he hoped it would shoot up in the final seconds. sorry man...nothing sucks more (it has happened to me)!! but honestly...do you want to go through all the aggravation, and STILL not get the item?!

 

[ch1]

i say give up and move on. if he refuses to sell it, he is not going to change his mind. it sucks, and as copake_ham says...it's because ebay is a seller-based site. realistically the person didn't want to pay for a reserve fee, and should have. ie: he didn't get what he wanted. i see a lot of that happen where the person yanks the auction in the closing seconds to avoid it selling at too low a price. maybe this guy was wanting to do that, and missed it. or he hoped it would shoot up in the final seconds. sorry man...nothing sucks more (it has happened to me)!! but honestly...do you want to go through all the aggravation, and STILL not get the item?!

Yes, this is solid advice.

It's not as if he had paid and then not gotten the item. That would be worth the "grief and aggravation".

Time to move on . Don't know what the item was - but almost certain there will be more, although perhaps at the same price. 🙁

 

[Poptart]

If he sends it resentfully he may damage it anyway.