I need feedback from everyone. (Classifieds)

MP Guy

MP Guy

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I need everyone’s help on deciding how to handle classifieds gone wrong. The fact that this is a very public community and many have their say and suggestions will have an influence on how we will handle issues with the classifieds. One of the main concerns is what happens when someone advertises an item as a 10 and the buyers thinks it was a 4 when received? What happens when the buyer contacts the seller to discuss his or her displeasure with the item not being even close to the way it was described? What happens when the seller makes no effort to remedy the situation? This happens regularly all over the internet including RFF. Is the feedback section good enough for these issues or should other remedies be implemented?

Please provide your feedback on this matter since one day you may also be a victim of a misleading ad.

Thanks,
 
Is it possible to leave feedbacks right in a sellers/buyers profile, limiting them to deals made in the classified section??
Just a thought, since the feedback thread is approaching a 1.000 entries and I personally find it somewhat difficult to find a specific member.
With comments in the profile, one could easily find an interested buyer's or seller's feedback by just accessing the profile via comments or PM sent regarding the item of interest.
 
Jorge,

I feel your pain but I don't know how you can handle these situations any other way than with some sort of feedback system. What would you do if there was a problem with an auction? Do really be fair you would have to see the item in question in person and become the judge in the situation? Do you really want to do this and get involved in disputes?

Perhaps a good feedback system. Not just the list that we have used but a rating system for sellers. Even this can get very involved with disputes over who left bad feedback and why. This could also present problems for you.

The forum is becoming known as a place to sell rangefinder equipment ans as the forum grows bad sellers will become a problem and I don't see an easy way around it. I guess that I wasn't much help. But it really depends on how involved you want to get.
 
Yes- there is the option of organising the feedback better.In addition,maybe, after a number of complaints and an inquiry by one of the moderators there might be an alert on these person's ads (if that is legally possible).
 
It would certainly be good if there was an easy way to view feedback received by non-sellers. Something I can refer sellers to, even if I've never sold a thing on RFF before. (Maybe there is and I just haven't found it, maybe in this case the user interface needs clearing up).

The feedback thread is good, but maybe it would be possible to start a new feedback thread for the new classifieds (possibly with a link to the ads). Another possibility or to attach feedback directly to the user profile for everyone to see.

For feedback on misleading item descriptions etc. I think it would be perfectly OK to use the existing threads attached to each individual classified ad, since feedback is specific to one ad.

Don't try to duplicate eBay. You can't, and it's not worth the hassle.
 
This might be a silly question, but: how was this done in the past? I know we have the User Feedback thread, but as a.black stated, it's getting a little unwieldy. Although I haven't exactly combed that particular thread, another couple questions beg: is there any real negative feedback in there? What, if anything, was done about it?

Important things to consider here would indeed be how to handle the feedback system technically and how to respond to conflict. I don't think we'd want to put you, Jorge, in the position of sole judge (nor do I think you should want said position).

Without sounding too self-aggrandizing, I posted a thread a couple days ago about an issue with the existing Classifieds feedback system, but I didn't really push the follow-up. If this is the system we are to use (and it seems like a reasonably suitable implementation), it would seem that it needs to be tweaked a little.

Just a few more than my two cents.


Cheers,
--joe.
 
Dear Jorge,

I totally agree with you ! BUT, as in e-B-y, there will be very probably some immediate retaliatory feedbacks, and nothing is more frustrating (for who cares of his reputation) that to must see a bad, UNDESERVED retaliatory feedback !

Mhhh... I would need to post, already, three not so nice feedbacks. Then ? I am afraid that Luigi, very soon, would receive three BAD feedbacks, too, in return.

Any suggestions ? Any "software" miracle ?

Ciao, Luigi
 
pesphoto said:
Maybe just let the two parties work out their issues themselves so Jorge doesnt need to get in the middle.
Click to expand...

That should be a given. Not that it is always the case, but hopefully in most cases it would be.
Anyway, after a dispute is solved or not, especially with the growing numbers, a more easier feedback system would help.
 
pesphoto said:
...and maybe somehow attach an approval rating to the seller in their profile?- a la ebay....
Click to expand...


I think this is a good idea. I have bought and sold quite a few things here at RFF, all with great results.
 
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how about a mandatory return policy if not as described (minus shipping), a one week inspection period to keep people honest? I would offer that on anything I sold anyway.

Todd
 
I'm a fan of a Feedback forum where each member having his/her own thread. That makes it really easily searchable for people investigating a buyer/seller before purchase.

The other party in the transaction starts the thread, and each post begins "Jorge, Seller" or "Buyer." Then subsequent people can add to the thread with their own input, and the person whom the thread is about can respond in there if he/she feels the need to address a comment.

In the cases you've described, I also think it'd be best for the parties to handle it themselves first, but as a noninterested party or a potential next buyer/seller to one of them, I'd like to be able to read about both sides of the transaction in one thread.
 
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I think it is safe to speculate that Eboy has already worked out the optimal feedback system. Not perfect, but optimal. Perhaps Jorge could construct a separate index for all RFF users, this time dedicated for dropping some feedback after some sale/purchase. Prospective buyers and sellers could visit the relevant user entry to see what sort of comments previous buyers/sellers have left.
 
Todd.Hanz said:
how about a mandatory return policy if not as described (minus shipping), a one week inspection period to keep people honest? I would offer that on anything I sold anyway.

Todd
Click to expand...


Some of the other photo forums require that all sellers offer a 10 day money back guarantee. It's not a bad idea.

R.J.
 
How about this:

If the two parties can't come to an agreement they could talk to a staff member who could be the mediator between the two. If they then still can't work it out and the mediator really feels that one party is not cooperative and is cheating the other that staff member himself could give the bad feedback or in severe cases even ban the member (and maybe even give out the cheaters real name to the forum so he can't cheat anymore people. This, of course, only in the case of fraud).

I wouldn't let members give bad feedback on their own since this could possibly get quite excessive and could result in open disputes on the forum.

just my 2 cents
 
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