KEH - disappointing lately

[RayPA]

My experience with KEH has been outstanding and while there have been problems they've taken care of everything so far, shipping replacement items at their cost every single time.

I buy Ex+ and LN items and while the Hasselblad items have always been in mint condition the Leica items, while showing little use, have had a number of problems: the M6TTL I ordered about 4 weeks ago had a problem with the lens release not latching the lens in place and the 50mm f2.8 Elmar lens I received Monday had a damaged locking tab on the collapsible lens shaft. The M6TTL I exchanged for a mint M4 and I returned the 50 Elmar for a refund.

KEH's sales staff is top-notch, knowledgeable and very helpful. Prices are a little high but, given the excellent return policy, I'm willing to pay them.

My only gripe with KEH is that I can't get descriptions or photographs of the actual items and for this reason I sometimes choose not to buy something.

that's funny the ONLY item I've ever had an issue with was a Leica M5 (what was I thinking anyway! 😉 ), which I returned and they refunded.


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[dannynono]

I've never used KEH, but I'm still tempted given the hit-n-miss 'deals' (Mint = a very lightly fogged lens?) I've had from e*** - at least KEH has a non-hassle refund policy.

Without doubt, my best purchases have happened via this forum or other user group type forums although it'd be nice to see the item in person before the purchase, but timing the inventory around this forum or in the local market is a challenge.

 

[Atom]

I work in a major rental house and BGN condition on KEH is generally better than the camera gear we rent. I've found this to be the case with most rental places.

 

[John Noble]

I've ordered a fair amount from KEH and have had to return ONE item as defective (cosmetically pristine macro lens with 1:1 adapter that wouldn't lock ... I should have kept it). They handled that one gracefully; everything else has exceeded my expectations.

I'd definitely do business with them again.