clarence
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Hello, I'd like to relate my experience in dealing with the official Mamiya service centre in the UK in as objective a manner as possible.
I sent my Mamiya 6MF to Johnson's Photopia about 2 months ago because the bellows would not retract. Everything else about the camera was fine. They eventually informed me that they did not have the parts to repair the camera, and returned it to me at no charge.
I received it packaged in a huge box full of packing foam. The camera, unfortunately, now had a slew of other problems. It would not fire the shutter, and the metering was haywire. The horizontal rangefinder alignment was also off. I sent it back again informing them of the new problems and requested that they do something about it.
After about a week, I called them to inquire about the status of the camera, and they told me that they had not opened it at all the previous time, and so it could not have been their fault that the camera had developed new problems. The camera was sent back to me at no charge.
This time, I received it packaged in a smaller, but nevertheless adequately sized box full of packing foam. The viewfinder glass was now cracked, the on/off switch was loose, and the camera would not power up.
I called them and spoke to a technician. He maintained that they never opened the camera, and that the damage must have been sustained in transit.
I might attempt to claim damages from the courier.
This is just to let you know about my experience. I must say that in all our correspondence, Johnson's Photopia was extremely polite and quick to respond. However, I shall not be sending anything to them again.
I do not have the funds to purchase a new Mamiya 6 camera for now, but I hope someone can make use of the non-functional body I currently have. It is in the classifieds, and I believe that the service centres in Germany, USA and Japan would have the parts necessary to repair it.
Clarence
I sent my Mamiya 6MF to Johnson's Photopia about 2 months ago because the bellows would not retract. Everything else about the camera was fine. They eventually informed me that they did not have the parts to repair the camera, and returned it to me at no charge.
I received it packaged in a huge box full of packing foam. The camera, unfortunately, now had a slew of other problems. It would not fire the shutter, and the metering was haywire. The horizontal rangefinder alignment was also off. I sent it back again informing them of the new problems and requested that they do something about it.
After about a week, I called them to inquire about the status of the camera, and they told me that they had not opened it at all the previous time, and so it could not have been their fault that the camera had developed new problems. The camera was sent back to me at no charge.
This time, I received it packaged in a smaller, but nevertheless adequately sized box full of packing foam. The viewfinder glass was now cracked, the on/off switch was loose, and the camera would not power up.
I called them and spoke to a technician. He maintained that they never opened the camera, and that the damage must have been sustained in transit.
I might attempt to claim damages from the courier.
This is just to let you know about my experience. I must say that in all our correspondence, Johnson's Photopia was extremely polite and quick to respond. However, I shall not be sending anything to them again.
I do not have the funds to purchase a new Mamiya 6 camera for now, but I hope someone can make use of the non-functional body I currently have. It is in the classifieds, and I believe that the service centres in Germany, USA and Japan would have the parts necessary to repair it.
Clarence
