Never got a loaner, not in the multiple repairs of the M8s I owned [although they did replace the first one after it's second trip], the M9 [three trips to the mother ship--but they did extend my warranty] and now the MM. This is worse than the Fiat Abarth I owned in the late 60s, or an Alfa some time after that [slow learner, but they were wonderful when they ran]. On the other hand, Leica NJ, and especially Carmen Vargas has been great, the turnaround has typically been quick, so I am hopeful, too.