My coolscan 5000 is dead again

[Nachkebia]

Hello! :bang: :bang:

So today, I have developed my lovely kodak t-max film, waited for it to dry, booted up windows, turned on scanner, loaded nikon coolscan, "Nikon Scan was unable to find any active devices" I tryed to change cables, I even took the whole scanner and installed it on laptop! nothing! I get the same msg "Nikon Scan was unable to find any active devices".
Is there anything I can do? or just take it tomorrow at nikon service? btw this has happend to me allready couple of month ego, it was in service for 1 month (I think) and finally they said problem was with PSB (I think) when I asked for reason there reply was " it happens to everything that connects to pc" well I don`t wont this to happen again! I think there is major problem with my PC itself (usb devices) What should I do? how can I check my PC? what should I do next time to avoid all this hastle? 😡 😡

P.S. all this might be because of my negative additude towards M8, so digital stricked on me, sin`s sin`s.... 🙂

Thank you in advance!

 

[Gabriel M.A.]

PSB? What is PSB? I'm intrigued about your issue here. I hope I don't run into this in the future.

 

[johne]

Have you checked to see if there is a new driver available? Just curious.
Johne

 

[back alley]

did you try banging it?

just kidding...

i would turn everything off, wait a few minutes and turn it all back on again.
then i would call my friend the computer guy.

 

[Socke]

Doesn't look to good. Does your scanner turn up in the dialog to remove hardware? Don't know how it's called in others than the german version, I mean the icon in the taskbar where you disable removable devices like pcmcia cards and USB card readers and such.

 

[Nachkebia]

gabrielma : From my understanding PSB is the main part that conects scanner to pc.

johne : Yes I did, there is not such thing as driver, you just have to install nikonscan, and I have latest version (4.0.2 or 4.2.0)

back alley : turn it off? I did all that stuff, turn on, off, pc, scanner, change cable usb, power... everything 🙂

Socke : No nothing, as if nothing has been connected to PC...

 

[Socke]

Nachkebia, PSB is probably PCB - Printed Circuit Board. 1st Level support persons happily snap up TLAs (Three Letter Acronyms) so they can say something technical to a customer who might know more about the product then they themselves 🙂

I have a USB keyboard which doesn't show up in the disconect hardware dialogue and which isn't activated/installed/whatever when I connect it to any of my computers. So I dissasambled to look what is inside and I found one of the chips on the board has literaly blown up. I had the keyboard daisychaind with an external harddisk and this must have caused a short or something and the blown up chip may well have protected my Notebook.

Looks like your scanner met a similar fate, without knowing more but that it happened the second time I'd blame a faulty powersupply on the scanner.

 

[Nachkebia]

Yap Socke, thats what most probably happened, I just took it to nikon service, I hope it will be fixed before I come from my india trip, Now the main thing is how to avoid this next time, maybe change monther board on PC? or just tower and powersupply? because I think there is a problem with usb, but I can not explain to PC support..
Thank you!

 

[Nachkebia]

Nikon just called me 🙁 I have to pay $300 for repair 🙁
Just imagine film for $300... 🙁

 

[Socke]

tough man, tough!