My R-D1 went back

Didier

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Today, I have sent my R-D1 back to Robert White in UK. After strong RF disalignment problems (see thread), I noticed the sensor was tilted, too, as well as the framelines. I contacted Jon of RW in mid septembre, and though he has mailed Epson UK several times, they did not answer. Yesterday I wrote him that my patience would slowly go down, and today he offered me to send in the whole box and he would take care of it nevertheless what Epson says/decides. I don't know whether they will repair or replace it.

I'm still very satisfied with the service of RW, as Jon Cuff is really taking care, but Epson's behaviour is, once more, very doubtable. As posted in another thread, I wouldn't buy the camera again because of the way too annoying QC issues.

Didier
 
That's a shame. So far, mine has worked faultlessly, but I know what a gamble it is. Hope you get a working specimen back.

Ian
 
I don't understand why a company as large as epson just sits their quietly and lets their R&D dollars go down the tubes. There is plenty of demand for this camera and at the right price, with the right support and promoted by the right photographers it could prove to be more of a success than the M8.
 
Epson is just not a camera company. I was thinking of getting one, but with all the problems this camera has had, I'll take my chances on the M8.

Hope you get this sorted out Didier.
 
Espresso, probably because they are such a big company. They just write it off and done with it. Tried it, didn't work out, in the bin with it.
 
I think Japanese companies are not used to listening to or responding to customers' complaints as some Western companies do. It's too bad. 'Looks like the RD1 is a crapshoot.
 
Socke said:
Espresso, probably because they are such a big company. They just write it off and done with it. Tried it, didn't work out, in the bin with it.

Well sell it to Voigtlander or Zeiss! Dang, what a waste.

I would LOVE to have a RF that doesn't have freaking design " compromises " like the M8 or crappy support like the R-D1.
 
espressogeek said:
Well sell it to Voigtlander or Zeiss! Dang, what a waste.

I would LOVE to have a RF that doesn't have freaking design " compromises " like the M8 or crappy support like the R-D1.

Looks like Zeiss is our only hope now.
 
kbg32 said:
Epson is just not a camera company. I was thinking of getting one, but with all the problems this camera has had, I'll take my chances on the M8.

I'm very tempted by the RD-1, reputation and all. At $3K I didn't give the RD-1 a sideways glance, especially with the Leica on the horizon. But for $1400 with a year's warranty, heck that's about 2 months' depreciation on an M8 :D Or, looking at it another way, the cost of IR filters for all my lenses if I bought an M8 :D
 
kbg32 said:
Epson is just not a camera company. I was thinking of getting one, but with all the problems this camera has had, I'll take my chances on the M8. Hope you get this sorted out Didier.

Thanks. Unfortunately the M8 is a bit out of my reach otherwise I would not hesitate to go for.
Didier
 
ErikFive said:
I dont understand why they dont outsource it to a company like this? It would had made things so much easier for their customers.
Quite. I recall a year or two back, when Sean Reid was talking to Epson, he suggested they use reliable technicians such as DAG in the US, but they weren't interested.

I guess their modus operandi is simply to replace defective products. Likewise, if you don't fit neatly into their pigeonhole (e.g. you buy the camera in a country other than where you live), you're screwed. I do worry what happens if my camera breaks now that the warranty's run out, or it needs a minor - yet unobtainable - new part in a few years.

I wonder if I'll have to treat my camera like an Epson printer, and bin it as I have the last couple that died on me? That would be a real shame: this camera deserves a better fate - ignoring its quality assurance faults, I think it's a triumph of engineering; the designer's imprint is firmly stamped, yet it is eminently usable and ergonomic - more so than the M8, in my opinion. :(

Although Voigtlander have said that they're not interested in digital cameras, the thoroughbred R-D1 would be a perfect stablemate for the film Bessas. I don't expect it will happen, but I would like to see Voigtlander buy the rights to the R-D1. After all, what is Epson going to do with them?
 
RichC said:
Although Voigtlander have said that they're not interested in digital cameras, the thoroughbred R-D1 would be a perfect stablemate for the film Bessas. I don't expect it will happen, but I would like to see Voigtlander buy the rights to the R-D1. After all, what is Epson going to do with them?

I don't think Epson will continue the R-D1 line. They didn't make money with it, and got bashed and flamed all over the world for their poor QC and support. Cosina (Voigtlander), as much as I would wish they could realize your suggestion, has not the resources to do the digital part of such a camera. I would love to see an improved R-Dx with a newer sensor, ISO100, a longer baselength, more wide framelines , better QC and support. But I don't believe we'll see such a camera ever. More likely is a cooperation of Cosina for a Zeiss digital rangefinder.

Didier
 
There can be only one!

Sorry, I love the "Highlander" movie.

I still have hopes that someone will come out with a CL sized dRF, or at least something close.

Canon is moving away from it with the G7.

Pentax has those cool pancake lenses, maybe a slim dSLR with out a flash would be a sweet addition.

Sigma is close with that APS P&S, but still have a ways to go.

I still hold out hope that Nikon will make a dS3 or Canon will come out with a FF one. Both of those would be way expensive though.

If to get a sub $1000 dRF we need to go with a 4/3 sensor, so be it.

Mark
 
anselwannab said:
If to get a sub $1000 dRF we need to go with a 4/3 sensor, so be it.Mark

Good idea. A compact 4/3 D-rangefinder - why not? The rebirth of the famous Olympus SP, with a 21mm/1.7 Zuiko and dual metering like the original (centerweight and spot). Or a Leica CL remake with a 20mm/2.0 Summicron made by Panaleica, with flash ttl metering.

Anyway, IMO it could make sense if Olympus, Panasonic and Leica would collaborate closer together - and Sigma with one leg in the boat, too.

Didier
 
Didier said:
Good idea. A compact 4/3 D-rangefinder - why not? The rebirth of the famous Olympus SP, with a 21mm/1.7 Zuiko and dual metering like the original (centerweight and spot). Or a Leica CL remake with a 20mm/2.0 Summicron made by Panaleica, with flash ttl metering.

Anyway, IMO it could make sense if Olympus, Panasonic and Leica would collaborate closer together - and Sigma with one leg in the boat, too.

Didier

All great ideas, and right up my alley! :D

The real problem is not the technology, not even the marketing. Between RFF, the OM list, DPReview, etc., a well-executed 4/3s RF would generate far more sales than Olympus, Panasonic or even Leica could imagine.

The real problem, IMO, is VISION. It took Maitani's vision and persistence with Olympus management to make good on his ideas for the OM. Not to mention that the Pen was a Maitani creation. I simply do not believe that we have, in the world of camera manufacturers, visionary designers who also have the intestinal fortitude to FIGHT for their vision within the corporate halls of crapola executives.

The 4/3s is, IMO, on the verge of being "too small" for the type of photographer who is most likely to purchase it. The E-1, at 5.1MP, proved that pixel count is not everything, as have other "low" MP cameras. I doubt that a 4/3s RF of less than 8MP would have a chance in the marketplace though, and so far 8MP in a 4/3s format hasn't been as noise-free as the market demands, for better or for worse.
 
ErikFive said:
I sent an mail to a company in Norway today that repairs cameras and they had done repairs/shipped it to Japan several times. I got an answer in an hour or two and they said that If it happened anything to the camera again I should just call them. I dont understand why they dont outsource it to a company like this? It would had made things so much easier for their customers.

Hi Erik

Do you mind post the contact information to this company, please
 
ErikFive said:
Hei Jarle
The name of the company is Infocare. The number is 815 81 333 and the email is feilmelding@infocare.no. www.infocare.no. They also have a live chat with customer support. I am not shure if they do the repairs themself, but they will fix it for you. My contact there has sent an email to Epson and asked why I didnt get any warranty cause he found that strange, and I am wating for an answer from him. I have also asked him how much a repair will aprox cost so I can give you that info as soon as I get it.

Thank you, Erik

They don't do the repair - they will send it to Epson UK.
I did talk to them 4 weeks ago and they did send me a change formulary for Epson printer:confused:

I do believe we are better off sending it to DAG for rangfiner and focus adjustment...

I will be glad if you find out some positive news
 
ErikFive said:
I already know the answer from Epson cause they wont have anything to do with cameras that isnt bought in Norway. Profildata the distributor of the camera in Norway tried hard to talk them into taking my camera, but they wouldnt do it. My camera arrived in Japan today, and he will ship a new one tomorrow, but I dont think he will do that if it happens again. I think I will read all the "how to do it yourself" treads here so I can do small things myself on the camera. Whats wrong with your camera??

Some minor misalignment in the path

I have done some adjustment myself, with good result, but I like to make it even better.
 
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