My V500 is acting up

[dyao]

Bought a new V500 a month ago, have scanned about 60-70 rolls so far. I am using it with the Epson Scan software in OSX. Lately I've been experiencing the following symptoms:

-sometimes, in the middle of scanning, I'll get an error that says the document mat is open, I need to close the lid. However, the lid will be closed. I need to physically shut off and restart the scanner.
-I'll hear a weird, more strained pitch when scanning - the scanning will finish but I'll get one frame that's completely white.
-Sometimes there will be weird digital artifacts in the final image.

Has anyone else experienced these issues? Should I try to get it replaced? I'm leaving the country for about a year at the end of next week, so I'd like to get this stuff fixed while the scanner is still in its warranty period.

Thanks for the answers

 

[dyao]

Actually, I realized my mistake here...however I still keep on getting some of the errors above.

 

[dyao]

This is the result of scenario number 2, encountered just now. This one came in the middle of a batch of 12. The scanner made an abnormal, strained sound when scanning, and the result was very washed out. Later rescanned and totally normal.

 

[gavinlg]

Never seen any of this before on my epson v600 sorry.

 

[Michael Markey]

Not had any problems so far with my V500.
Why not just return it though , if it`s within warrenty, and let them figure it out.
It would seem that you have taken reasonable steps to try and eleminate any user error.

 

[dyao]

That is true, would not really like to go through the hassle of shipping it back or taking it to a service center... I will give them a call next week though

 

[xvvvz]

Are you sure the transport lock for either the lid's transport mechanism or the base's transport mechanism are not partially engaging? Flip them back and forth to make sure.

Doug