Nightmare On Leica Street

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As for the 8-9 week return service. For Leica, that's normal. There are a lot of middlemen, shipping around, etc. I'm not saying it's nice, but it's not out of the ordinary for Leica repair.

If you are used to McDonald's and get your fries in one minute, go to McDonald's and get your fries in one minute. If you want lobster, it won't be done in one minute. A fresh lobster is not McDonald's french fries. News flash: Leica is not Canon or Nikon. :rolleyes:
 
jaapv said:
You are not paying for a different product, you are all flying from A to B at the same time - you are paying for better service....
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Yes and no, you are paying them to get you from A to B for sure but how you get there is the price differential. You are buying a larger seat, more space and better food. Everyone knows this going in and makes a choice.

Bob
 
The Post Office charges different rates for first class, Priority, and Express Mail. The price for Express Mail is several times that for First Class.

If you are paying a premium for express service, I suspect you are paying for someone's Overtime and expedited shipping.

That's how it works. Leica is not alone in this practice. I've paid a lot more for service technicians to come in and work on Saturday and Sunday because the work had to get done.
 
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Roger Hicks said:
Dear Bob,

Again, why? See my analogy of the film processing, above.

And what on earth do you mean by "There are better ways to show some class if you have wealth"? The more I think about it, the less meaning I see in it.

Cheers,

R.
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I saw your analogy on film processing and again you are buying a product, in this case film processing, and they offer you, up front, a choice. You know this going in. I understand some companies offer a pro service to those who qualify for camera repair and I don't believe the ability to pay more is part of the qualification for that service. The idea of paying extra to have, say, my car repaired ahead of others who were there first is a totally foreign concept to me. The concept of bullying your way to the head of the queue by bribing just because you can is repugnant to me and a little third world. Having wealth enables you to do a lot of things including bribing your way to the head of the line for service. Anyway, I just think it is poor form/not that classy not to wait your turn like everyone else.

As to the turn around time for Leica, it just sucks. The only saving grace is that their turn around times for repairs don't seem to out of line with other companies. OTH you pay a premium price for a Leica for all that premium quality, yadda, yadda , yadda and find out that you can pay,if you wish, an extra sum of money for a premium repair service. I am just going to shake my head on that one and ask did you not pay the premium up front at purchase?

Bob
 
Nikon Bob said:
I saw your analogy on film processing and again you are buying a product, in this case film processing, and they offer you, up front, a choice. You know this going in. I understand some companies offer a pro service to those who qualify for camera repair and I don't believe the ability to pay more is part of the qualification for that service. The idea of paying extra to have, say, my car repaired ahead of others who were there first is a totally foreign concept to me. The concept of bullying your way to the head of the queue by bribing just because you can is repugnant to me and a little third world. Having wealth enables you to do a lot of things including bribing your way to the head of the line for service. Anyway, I just think it is poor form/not that classy not to wait your turn like everyone else.

As to the turn around time for Leica, it just sucks. The only saving grace is that their turn around times for repairs don't seem to out of line with other companies. OTH you pay a premium price for a Leica for all that premium quality, yadda, yadda , yadda and find out that you can pay,if you wish, an extra sum of money for a premium repair service. I am just going to shake my head on that one and ask did you not pay the premium up front at purchase?

Bob
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Dear Bob,

Highlight one: again, why not? What on earth do you mean by 'classy'? Cheap?

Highlight 2: You're already jumping the queue for clean water. Ask an African rural peasant.

Highlight 3: So you expect spare parts and servicing for a Rolls Royce to cost the same as for a Ford? And that you should be able to get it done at the nearest Sears?

EDIT from Frances: How deep is your aversion to 'jumping the queue'? Do you also object when a motorcyclist "threads the needle" between two rows of cars.

Cheers,

R.
 
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Is it jumping the queue, or paying overtime? I've paid overtime to get something done quickly, the workers came in on the weekend to get the job done.

Want something delivered overnight by the Post Office? You pay more.

8-week repair? Nikon took longer than that with a Lite Touch Zoom that required repair under warranty.

http://www.keh.com/repair-center.aspx

As KEH states, their turnaround is 2-4weeks, and "Most nationally recognized dealers average approximately 6 to 8 weeks."
 
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