Cambridge Camera had so many complaints against it that Popular Photography refused to carry them as an advertiser. Cambridge advertised with them for decades, until one edition where the magazine announced they were dropping them.
I did not realize that anyone continued to buy from them.
I have had good luck with other New York based stores, including Adorama and B&H Photo. Adorama could not fill an order for "new old stock" Nikon F2 screens, and issued a credit without being prodded. I knew they were on back-order, and asked to wait. B&H left an item out of an order, took one phone call to correct, and the item was shipped within the week at no extra charge.