Agreed. I always had confidence in dealing with him, even at a distance, sight unseen. The Madison Avenue shop was an Alladin's cave of Leica and Rollei in tip-top shape, and was frequented by working professionals, artists and serious amateurs. Since it was on an upper floor of an office building, there was no walk-in traffic -- only people who knew what they were looking for and where to find it with the minimum of friction.