O/T Nikon AF Lens Repair

[gregg]

I recently sold a Nikon 24-120 VR lens at auction. It was 100% operational when it left my house but arrived damaged. The recipient says the zoom is sticking past 50mm and the AF is not landing on the right objects. I had insured the shipment but the USPS refuses to pay out insurance because the box wasn't damaged enough! All the insurance inquiries have been handled by the recipient of the item.

So two questions:

Do I have options with the USPS insurance? Should I have the recipient send the item to me (along with the original packaging)?

Does anyone know of a good US repair shop for such an item? The chain camera stores (Click, Cord, Ritz, etc) seem to be hit or miss depending on if they have a relationship with a local repair shop.

Thanks...

 

[Lonely Driver]

I recently sold a Nikon 24-120 VR lens at auction. It was 100% operational when it left my house but arrived damaged. The recipient says the zoom is sticking past 50mm and the AF is not landing on the right objects. I had insured the shipment but the USPS refuses to pay out insurance because the box wasn't damaged enough! All the insurance inquiries have been handled by the recipient of the item.

So two questions:

Do I have options with the USPS insurance? Should I have the recipient send the item to me (along with the original packaging)?

Does anyone know of a good US repair shop for such an item? The chain camera stores (Click, Cord, Ritz, etc) seem to be hit or miss depending on if they have a relationship with a local repair shop.

Thanks...

If you plan to give a refund, you should definately have the person send it back rather than sending it to a repair shop directly. This way you can check for any drop marks, and make sure that the serial numbers are the same.

If I wanted to have it done right I would send it to Nikon USA, but since it seems like you want to sell the lens (I don't blame you - I really don't like that lens either), I would go elsewhere.