daveleo
what?
Extending the buyer complaint time to 180 days seems kind of excessive. More than that - very bad from a sellers POV.
Here is the wording in the Paypal email I just got:
Here are the highlights:
• We're increasing the time for buyers to file merchandise disputes (Item Not Received and Significantly Not as Described) from 45 days to 180 days.
• We're extending buyer protection to include item not received claims for custom made products.
• Because PayPal Seller Protection and Buyer Protection policies may vary from country to country, we're adding language to clarify which country's policy applies when a seller makes a sale to a buyer outside of the U.S.
So, as a seller . . . don't rush out and spend that purchase money too fast !!
Here is the wording in the Paypal email I just got:
Here are the highlights:
• We're increasing the time for buyers to file merchandise disputes (Item Not Received and Significantly Not as Described) from 45 days to 180 days.
• We're extending buyer protection to include item not received claims for custom made products.
• Because PayPal Seller Protection and Buyer Protection policies may vary from country to country, we're adding language to clarify which country's policy applies when a seller makes a sale to a buyer outside of the U.S.
So, as a seller . . . don't rush out and spend that purchase money too fast !!
Its starting to get funny how hard Ebay and Paypal are working to force their sellers to find other sales venues and other payment methods.
I'm betting the Ebay / Paypal brainless brain trust is populated with far far far too many inexperienced MBA's in their first real job.
Stephen
I'm betting the Ebay / Paypal brainless brain trust is populated with far far far too many inexperienced MBA's in their first real job.
Stephen
stompyq
Well-known
I've pretty much stopped selling on ebay because of these kind of policies. Too many scammers now. Amazon marketplace seems a much more viable option now
Mark C
Well-known
Will eBay let sellers take other forms of payment now? I don't recall having any other option as a buyer for quite some time. Of course, as a buyer, I have no complaint, but don't see how sellers can continue to deal with this situation.
Paddy C
Unused film collector
I've sold a bunch of stuff through ebay over the past two years (thinning the herd). Luckily, it all went well but it makes me nervous. I already felt as a seller that I had little protection. This sort of change makes it even worse.
How can you possibly justify 180 days?
How can you possibly justify 180 days?
B-9
Devin Bro
Who has time to wait 180 days to call it YOUR money.
I've been increasingly frustrated with eBay,
I've had a unpaid item dispute for over 2 months and they still charged my account almost 100$ for final value fees on an item I never received a dime for!
Sure, when they finally figure it out, I'll get my money back in the form of eBay credit! ***!
If you took cash, you should return cash, purely idiotic.
eBay will soon become a distant memory on the World Wide Web.
I've been increasingly frustrated with eBay,
I've had a unpaid item dispute for over 2 months and they still charged my account almost 100$ for final value fees on an item I never received a dime for!
Sure, when they finally figure it out, I'll get my money back in the form of eBay credit! ***!
If you took cash, you should return cash, purely idiotic.
eBay will soon become a distant memory on the World Wide Web.
daveleo
what?
I am imagining the buyer using the item for two months, beating hell out of it, then wanting their money back.
And getting it !!!
A policy well beyond stupid !
And getting it !!!
A policy well beyond stupid !
kxl
Social Documentary
OR this is part of the ebay master plan to weed out individual sellers and slowly transition to catering only to only high-volume sellers with online storefronts who can sustain these types of practices. At least, that's what this trend in ebay's policy changes is beginning to show. If that were true, the question of whether or not it's a smart change in policy is fodder for a different discussion.
Tejasican
Well-known
I am about to sell of a bunch of stuff (hoping to fund an X-Pro1) and am very reluctant to use ebay or paypal at this point. If the right item was disputed I will be in a position where I would have been better off packing things up for KEH and taking what I get... bird in the hand and all. I'll have to look into Amazon and some of the other options.
Sid836
Well-known
Precisely describing what you sell saves a lot. It makes almost impossible the buyer to offend you sale, but indeed 180 days is far too long.
f16sunshine
Moderator
Something must not be going right behind the scenes there.
Dramatic moves never come without some sort of negative outside flux.
Stephen probably has it right about the green and wet MBA's.
It's easy to visualize a herd of prima donna MBA's throwing darts at a wheel of solutions.
Maybe It's time for Paypal/Ebay to bring Elon Musk back in to at least put a wheel man at the helm. This ship is lacking vision.
For photo gear... selling here at RFF has been much .. much nicer than ebay!
Dramatic moves never come without some sort of negative outside flux.
Stephen probably has it right about the green and wet MBA's.
It's easy to visualize a herd of prima donna MBA's throwing darts at a wheel of solutions.
Maybe It's time for Paypal/Ebay to bring Elon Musk back in to at least put a wheel man at the helm. This ship is lacking vision.
For photo gear... selling here at RFF has been much .. much nicer than ebay!
Timmyjoe
Veteran
Two months Hell, that policy says he can use and abuse it for six months. Half a year, and then say he wants his money back. Unbelievable.
Darshan
Well-known
They may also be doing it to generate revenue..acting more like a bank. Think about it, with the 180 day policy, no seller is going to touch the money in his paypal for 6 months which Paypal can then invest to generate revenue.
As the other poster suggested to describe the item as close as it is or even more conservative, what if the buyer uses it for a few weeks, damages it and then files a dispute claim. How does the seller go about proving that the buyer didn't cause the damage?
As the other poster suggested to describe the item as close as it is or even more conservative, what if the buyer uses it for a few weeks, damages it and then files a dispute claim. How does the seller go about proving that the buyer didn't cause the damage?
f16sunshine
Moderator
Do you think so?
I would think to the contrary. Sellers will try and move money out of their Paypal acct and take preemptive moves in order to keep themselves safe from Paypal.
It may be futile but they will try. Especially the crooked sellers!
stompyq
Well-known
Paypal will just draw the money straight out of your bank account/credit card.
Robert Lai
Well-known
I've already been burned by their 90 day policy
I've already been burned by their 90 day policy
This stuff steams me up!
In Dec. 2013, my wife put up an unused Chanel purse on sale. We photographed everything in detail, including the fact that there was some oxidation on part of the zipper of the purse. Some metals like silver will tarnish whether you use them or not - that's just how they are. The purse had sat in a box in the closet unused for years, and my wife decided to sell it. Unlike most ebay items, this purse was truly mint.
I then had some woman from NYC sending me emails to call her. Since this is against ebay policy, I didn't do so. She bought the purse anyway (buy it now). The purse was carefully packaged and mailed. The next thing I know, she is calling me a liar and a fraud, saying that the purse was worn and using the oxidation on part of the zipper as a claim that the purse had been heavily used. I explained that the oxidation had been specifically photographed as part of the auction. It had never been used, but some metals do oxidize. I offered her a full refund if she would immediately send the purse back without using it. The thing with Chanel leather is that the moment you use it, it will start creasing and showing signs of wear. She said that she was going to keep the purse anyway.
The buyer continued to send me taunting letters, calling me a liar and thief. I saved all of her emails. Her scheme was this. She was going to KEEP the purse and USE it, and she was going to GET HER MONEY BACK BY A CHARGEBACK THROUGH AMEX. To throw more acid in my face, she gave me the first (and only) negative feedback that I've ever had on ebay. She was as good as her scheming word.
American Express gave her back her $1400 (you think Leicas are expensive, you don't know anything about high end purses!). They took it directly out of my paypal account to do so. Even if I had drained my paypal account, they would have taken it out of my bank account, since paypal is linked to the bank account. Then Ebay / Paypal / American Express were going to "investigate" the situation. Their investigation took about 120 days. I sent them all of her taunting emails, where she was trying to incite me to do something rash so that she could justify her actions. I didn't take the bait. So, here we were - we didn't have the cash, and we didn't have the merchandise either.
Finally, American Express found in our favor, and gave us back the $1400.
I look at that negative feedback from that B*tch to remind me never to sell another expensive item through ebay ever again.
I've already been burned by their 90 day policy
This stuff steams me up!
In Dec. 2013, my wife put up an unused Chanel purse on sale. We photographed everything in detail, including the fact that there was some oxidation on part of the zipper of the purse. Some metals like silver will tarnish whether you use them or not - that's just how they are. The purse had sat in a box in the closet unused for years, and my wife decided to sell it. Unlike most ebay items, this purse was truly mint.
I then had some woman from NYC sending me emails to call her. Since this is against ebay policy, I didn't do so. She bought the purse anyway (buy it now). The purse was carefully packaged and mailed. The next thing I know, she is calling me a liar and a fraud, saying that the purse was worn and using the oxidation on part of the zipper as a claim that the purse had been heavily used. I explained that the oxidation had been specifically photographed as part of the auction. It had never been used, but some metals do oxidize. I offered her a full refund if she would immediately send the purse back without using it. The thing with Chanel leather is that the moment you use it, it will start creasing and showing signs of wear. She said that she was going to keep the purse anyway.
The buyer continued to send me taunting letters, calling me a liar and thief. I saved all of her emails. Her scheme was this. She was going to KEEP the purse and USE it, and she was going to GET HER MONEY BACK BY A CHARGEBACK THROUGH AMEX. To throw more acid in my face, she gave me the first (and only) negative feedback that I've ever had on ebay. She was as good as her scheming word.
American Express gave her back her $1400 (you think Leicas are expensive, you don't know anything about high end purses!). They took it directly out of my paypal account to do so. Even if I had drained my paypal account, they would have taken it out of my bank account, since paypal is linked to the bank account. Then Ebay / Paypal / American Express were going to "investigate" the situation. Their investigation took about 120 days. I sent them all of her taunting emails, where she was trying to incite me to do something rash so that she could justify her actions. I didn't take the bait. So, here we were - we didn't have the cash, and we didn't have the merchandise either.
Finally, American Express found in our favor, and gave us back the $1400.
I look at that negative feedback from that B*tch to remind me never to sell another expensive item through ebay ever again.
Corran
Well-known
This is ridiculous.
BUT
I'm sorry, if you don't want to deal with the potential bad buyer (or seller!!), just give away your stuff to a local university or whatever and do tax write-offs. Almost every bad experience with eBay/Paypal has more to do with the bad buyers/sellers, than the actual policy. Regardless of the extension, these issues are happening already, right?
I've had three bad eBay/Paypal experiences - but two of them were caused by crooked sellers, not buyers. One was a buyer overseas who just changed his mind and tried to stiff me with the bill. It took 6 months to work that out with eBay/Paypal but it wasn't their fault - it was the buyers and him trying to get free camera gear.
Finding other venues is a potential option, but still rife with problems. Do you think every buyer/seller here will be a perfect saint? I would say not.
BUT
I'm sorry, if you don't want to deal with the potential bad buyer (or seller!!), just give away your stuff to a local university or whatever and do tax write-offs. Almost every bad experience with eBay/Paypal has more to do with the bad buyers/sellers, than the actual policy. Regardless of the extension, these issues are happening already, right?
I've had three bad eBay/Paypal experiences - but two of them were caused by crooked sellers, not buyers. One was a buyer overseas who just changed his mind and tried to stiff me with the bill. It took 6 months to work that out with eBay/Paypal but it wasn't their fault - it was the buyers and him trying to get free camera gear.
Finding other venues is a potential option, but still rife with problems. Do you think every buyer/seller here will be a perfect saint? I would say not.
stompyq
Well-known
Does this new policy apply to all transactions using paypal? even outside of ebay? If so even selling something off RFF can be problematic.
pete hogan
Well-known
Good seller, bad seller; good buyer, bad buyer. Only one pairing works nicely.
And one pairing that deserve each other.
And one pairing that deserve each other.
