Paypal rules???

colyn

colyn

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I have been using paypal since 2001 and have never had a single problem until the new rule changes.

I sold a camera advertised "as is" for parts or repair only. The buyer didn't bother to read the item description before bidding and filed a complaint with paypal when he got a non-working camera. He claimed in his paypal dispute that it was advertised as in full working condition otherwise he would not have bought.

Even though paypal agreed with me they told him to return it to me for a full refund. I have refused to comply and removed my credit card and bank info from paypal and notified my bank to refuse any debit from paypal. I currently have .33 cents in my account after transferring it to my bank account. As a result I will probably lose my paypal account.

Are we now supposed to protect the buyer from his/her own stupidity by giving them a refund when they don't read the description??
 
If the complaint ends with PayPal closing the case in favor of the buyer, having removed your credit card and bank account data from your PayPal account won't be enough - you will be prosecuted by PayPal with a debt recovery procedure (recovery of the "as is" camera sum for the refund to the buyer plus high PayPal debts recovery fees).

Even closing your PayPal account wouldn't be enough for you to get rid of that case.

Sad but true. This has happened to two friends of mine.

Best advice is now : never ever accept PayPal as a payment method when you are a seller if you don't want this to have the least chance to happen.
 
I think you are taking it too personal. Buying and selling always carries some risk that somebody didn't read the fine print. i would have just done the guy a refund and moved on. PayPal or any other money service has no way of knowing who is right or wrong. Somebody has to give. How would you feel if the fine print said it was mint and you were the buyer. Then when you got the item is was a piece of crap. Wouldn't you like them to go to bat for you? Mistakes happen. Patch things up. No service is perfect but generally speaking PayPal works. IMHO.
 
Highway 61 said:
Best advice is now : never ever accept PayPal as a payment method when you are a seller if you don't want this to have the least chance to happen.
Click to expand...

That's no longer possible. From the 3rd of June you've had to offer Paypal as a payment option.

It stinks IMHO, but there you are.
 
Highway 61 said:
If the complaint ends with PayPal closing the case in favor of the buyer,
Click to expand...

Paypal found in MY favor saying I did nothing wrong but told the buyer to return the camera.

In other words the complaint was closed in my favor but they still wanted me to give a refund which I am refusing to do.

I have already returned to sender the package refusing to accept it..
 
colyn said:
I have already returned to sender the package refusing to accept it..
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If the sender (now the recipient) refuses the package as well and returns it to you at your own cost, that USPS table tennis match may cost you more than what you sold your "as is" camera for on eBay...

😀
 
Highway 61 said:
If the sender (now the recipient) refuses the package as well and returns it to you at your own cost, that USPS table tennis match may cost you more than what you sold your "as is" camera for on eBay...

😀
Click to expand...

I refused to accept the package from the postman so it was returned at no cost to me..and I filed a complaint with the postmaster so if he does return it it will be treated as harassment..
 
Traut said:
I am not clear what you mean.. Does ebay require you to use PP? That blows.
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From the eBay link I quoted. This is a direct quote...

Permitted
Sellers may offer to accept:

* PayPal (all sellers must offer PayPal in their listings)
* Credit cards (including MasterCard, Visa, Amex), debit cards, and bank electronic payments
* Bank-to-bank transfers, often known as bank wire transfers or bank cash transfers
* Cash for in-person transactions

...so you can offer other means of payment, but you _must_ offer Paypal.

There's been a thread on this on the LUF, needless to say people aren't happy.
 
sunsworth said:
Maybe they haven't rolled it out in the States yet? Read 'permitted' in the following link and be afraid...

http://pages.ebay.co.uk/help/policies/accepted-payments-policy.html
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What you are referring to is paypal is required if selling to bidders in the UK and Australia. But it is not required when selling elsewhere.

Below is the actual eBay rule. Note it says "for a specific listing"

"Effective March 2008, sellers may be required to offer PayPal or a merchant credit card as one of the payment methods for a specific listing."
 
After 360 trades I no longer do much business on eBay. They are like dictators and reach in your pocket before and after the sale. Ebay integrity stinks anymore.
 
sunsworth said:
Hopefully the EU will fine the pants off eBay for trying this. Ebay have already had to pay fines or tens of thousands of Euros for offering fake fashion items. Hopefully there'll be a couple of noughts added to that.
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Actually Ebay was fined €30 millions ... last week by a French court as they listed counterfeited items and did not comply with dealer distribution laws. The group suing them was LVMH (Louis Vitton). It will be appealed by Ebay but if the judgement stand, it will be a hard hit on Ebay business model.
 
For those new to selling, be advised that this is a common story. PayPal "buyer protection" is paid for by sellers.


colyn said:
I have been using paypal since 2001 and have never had a single problem until the new rule changes.

I sold a camera advertised "as is" for parts or repair only. The buyer didn't bother to read the item description before bidding and filed a complaint with paypal when he got a non-working camera. He claimed in his paypal dispute that it was advertised as in full working condition otherwise he would not have bought.

Even though paypal agreed with me they told him to return it to me for a full refund. I have refused to comply and removed my credit card and bank info from paypal and notified my bank to refuse any debit from paypal. I currently have .33 cents in my account after transferring it to my bank account. As a result I will probably lose my paypal account.

Are we now supposed to protect the buyer from his/her own stupidity by giving them a refund when they don't read the description??
Click to expand...
 
David Murphy said:
For those new to selling, be advised that this is a common story. PayPal "buyer protection" is paid for by sellers.
Click to expand...

It won't happen to me again. I've been looking for an excuse to drop paypal to save on fees and now I have that excuse.

Only problem by not offering paypal is I can't sell to Australian or UK buyers.
 
kshapero said:
Oh that sucks, now it's war!!
Click to expand...

That's not the point..why should I have to lose money because the buyer was too stupid to read the description and then be untruthful? In addition since I won the dispute why did paypal tell the buyer to return it for a refund?

As I stated in my original post "Are we now supposed to protect the buyer from his/her own stupidity by giving them a refund when they don't read the description??"
 
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