Robert White not responding

K

kmonroe6

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Hello!

I recently tried to order one of the Mamiya 7 kits that Robert White has. A week after I placed my order, I still hadn't received any kind of response or acknowledgement. I sent a separate e-mail asking if they had received my order and haven't received a response to that message either. I have previously (a couple of years ago) ordered a RB67 kit and a 645Zi all with no problems and great service. Has something changed at Rober White? Is there a holiday there (I'm in the USA) that I'm not aware of?

Thx
 
I spoke to them over the phone yesterday. Perhaps there's an email problem, but they are there (today too - they said they are waiting for a big order to come in). Try giving them a ring.

Best,
 
I did once have an experience like that with their email system, but it ended well with some profuse apologies and an extra discount. I would keep trying!

Tom
 
Robert White not responding - Nevermind!

Robert White not responding - Nevermind!

Nevermind! Got an e-mail response today. Now for a severe GAS attack!
 
Yes, Robert White has excellent customer service. They sent my Voigtlander stuff from stock the same day I ordered and it crossed Europe overnight. Then there was a glitch with the local delivery so it wasn't delivered within 24 hours and Robert White refunded the delivery charge.

I'd recommend them without reservation.
 
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