Sandisk 8GByte Extreme Pro: will not work with my EP-2, CX-1, or WIN7 machine.

[Sonnar Brian]

I never used this card in an M9, and have never had a problem with an SD card before.

This problem lies with the design of the Sandisk card.

And they want me to try to go through Beach Camera before giving me an RMA!

Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

As the card was purchased on 08/03/2011 it been less then 30 days since you are using the product, I would request you to get back to place of purchase for the replacment of the card as most of the retail stores have 30 days of store warranty. In case they refuse to do so you can contact us back for replacment.

Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.

Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/sandisk-support/forums to provide you with the most complete answers possible.

Best regards,
Hanna Kaur
SanDisk Technical Support
Customer By Email (Brian Sweeney) 08/07/2011 01:46 PM
request for RMA on 8GByte Extreme Pro




SO MUCH FOR THE SANDISK WARRANTY OR HAVING ANY INTEREST IN THEIR DEFECTIVE CARDS!

 

[Sonnar Brian]

I bought this card online, through Amazon.com, order filled by Beach Camera.

I would have to mail it to them, and can cut out the "middle-man" by getting the RMA from Sandisk NOW and sending the card to you.

Please supply me with an RMA number for your defective card.

I have never seen an SD card as bad as this one. It cannot be used with a Windows computer. Visits to your user forum and searching the web indicates that this series of cards is flawed.

If I am "just out $30", so be it. I will just credit it to never using Sandisk again.

Otherwise send me an RMA.

Brian Sweeney

So why would anyone find it irritating that a lifetime warranty does not take effect until after 30 days of using a card.

 

[Sonnar Brian]

That gives me an idea.

I can try the card in my Atari 400. It still works, 16KBytes of RAM and all. I have Defender on cassette tape, still loads. But I bought it for Star Raiders. Love that game.

I have Pacman somewhere for it.

 

[menos]

I really like this thread - so enlightiening!
Never spend a thought on the SD cards until now.

Thanks for this! (Going through my SD card stock, sorting cards and planning to stock on some…)

 

[Rip Tragle]

Achtung, try the following:

Achtung, try the following:

This problem is an epidemic over on the Leica website.
First of all there are a huge amount of San Disk phonies on the market.
The copies are so good experts have been fooled.
If you have a Mac with a card reader insert card, go to Disc Utilities
and select and run REPAIR DISC.
See if it works now.
If not, reformat it in a Nikon or Canon DSLR and try it WITHOUT reformatting in the M-9.
I have made several M-9 unreadable cards work with these methods.

 

[TheGodParticle]

Hi all,

I'm facing some issues with my SanDisk Extreme III - 32 GB - Class 10 - SDHC card on my M9

I've been using this card since around 7 months with no problems but of late i get "no memory card inserted" or "no images in folder" errors

The camera writes the images to the card - when i hit Play, the camera tells me folder contains no images

Sometimes when i switch the camera on, it tells me "no memory card inserted"

I did not update to firmware v2

I just formatted the card last night, will try again this evening to see if it works normally and write an update here

Cheers,
Hari

edit - i forgot to mention that i formatted the card on my laptop and not on the M9

 

[Sonnar Brian]

Just to re-assert on this longish thread: I never used this card in my Leica M9.

If the card cannot be successfully reformatted using Win7 Pro and the format utility from SDCARD.ORG, the problem is with the design of the card. It should not have these problems.

The SN number from the card was supplied to Sandisk, and the card was bought from a seller featured on the Sandisk website as legit. I do not think it is counterfeit, unless Sandisk themselves was fooled by their supplier.

Hari- thankyou for the information, and let us know how the card works after formatting it in your computer.

 

[Sonnar Brian]

So I was using an older Sandisk PCMCIA memory card, bought in 1998, so old that it is "Made in the USA". Works fine, I use it for embedded systems that have a PCMCIA slot. I use an even older card with my Nikon E3 DSLR. Never a problem formatting that card in the E3 or in a Win98 machine.

The Sandisk motto on the card is "More memory, More Possibilities".

That motto seems to take on new meaning with the way that their SD cards screw-up.

 

[Keyne]

So in my M8 I have been using Sandisk sdhc class 10 cards with 30mb/s speed and just purchased two more... However when the cards arrived they say sdhc uhs-1 and "hd video" on them but are still rated class 10 and 30mb/s... If the speed is the same aren't they the same card? I don't want to return them to Amazon if I don't have to...

 

[Sonnar Brian]

If you decide to try them in the M8, please post back on the experience. The card worked in my M8, and all of the files transferred to my Inspiron 1750. The problems started when I used the computer to format the card. After that point, it stopped working with everything. I consider the card as the problem, and am waiting for an RMA.

 

[ampguy]

Hard to know

Hard to know

There are reports of success and failures with both of the cards you mention, but fewer failures reported with the Extreme Video and III, vs Extreme Pro, relative to time on market, and as you mention both are rated at the same peak speeds.

I'd go with the Extreme III or Extreme Video Class 10 non UHS-1, if you must go with Sandisk at this time.

So in my M8 I have been using Sandisk sdhc class 10 cards with 30mb/s speed and just purchased two more... However when the cards arrived they say sdhc uhs-1 and "hd video" on them but are still rated class 10 and 30mb/s... If the speed is the same aren't they the same card? I don't want to return them to Amazon if I don't have to...

 

[Sonnar Brian]

I'm not the only one having problems with this card, and it has problems with other brands of cameras in addition to Leica.

http://www.amazon.com/SanDisk-Flash...?ie=UTF8&showViewpoints=0&filterBy=addOneStar

 

[Keyne]

There are reports of success and failures with both of the cards you mention, but fewer failures reported with the Extreme Video and III, vs Extreme Pro, relative to time on market, and as you mention both are rated at the same peak speeds.

I'd go with the Extreme III or Extreme Video Class 10 non UHS-1, if you must go with Sandisk at this time.

Ugh. No need to go with Sandisk. Used them in the past with no issues but headed to San Fran, Yosemite, Sydney and India.... want to have something I trust... what is a good brand and type to select? I guess I will do a search but I leave in three weeks so even though its somewhat last minute I was hoping to test before I go...

 

[ampguy]

cards that work

cards that work

I put about 25K shots on my M8 using Sandisk extreme II and IIIs, Transcend, Kinston, PQI, Adata and other 2GB-8GB class 4, 6, and 10 speed cards. Never any errors, but I never did things like pop the card before writing was done, or pop the battery while writing, just normal regular use.

Also no computer issues reading them with Windows XP, 7 home, 7 Pro, OSX 10.6.6, linux. Always formatted them in the M8, read them in the computers, re-formatted them back in the camera for re-use.

Ugh. No need to go with Sandisk. Used them in the past with no issues but headed to San Fran, Yosemite, Sydney and India.... want to have something I trust... what is a good brand and type to select? I guess I will do a search but I leave in three weeks so even though its somewhat last minute I was hoping to test before I go...

 

[menos]

I put about 25K shots on my M8 using Sandisk extreme II and IIIs, Transcend, Kinston, PQI, Adata and other 2GB-8GB class 4, 6, and 10 speed cards. Never any errors, but I never did things like pop the card before writing was done, or pop the battery while writing, just normal regular use.

Also no computer issues reading them with Windows XP, 7 home, 7 Pro, OSX 10.6.6, linux. Always formatted them in the M8, read them in the computers, re-formatted them back in the camera for re-use.

Precisely the same do/ did I.
I use Sandisk cards exclusively (CF, SD and SDHC) my most used cards in the M8.2 and M9 are 8GB SanDisk Extreme 30MB/s class 10 cards, which I use interchangeably in the M8.2, M9, Ricoh GRDIII.

I always, always format a fresh card in camera before use - always.
I never had an issue, that could be related to cards so far.

Before a major shooting this summer, I stocked up on SanDisk cards, while this above mentioned type was not available, I had to revert to the newer SanDisk HD video type in 16GB size.
I stocked on them as a precaution, if I run out of space and backup, but never really used them in the field.
They did work without issues though as mobile storage of data with Mac OS X 10.6.

I always use a SanDisk MicroMate card reader (model number: SDDR-113).
I got two of these card readers in a package with a SD card a few years ago, but can't find them anywhere in the shops anymore. It is the most compact SD Card to USB reader, I could find and always worked without issues, despite being thrown unprotected into bags, fallen on floors, etc …

 

[Sonnar Brian]

I believe that the Sandisk SD cards in the "UHS-1" class are the problem.

I use slower Sandisk and PNY cards in my M8 and M9 without problems.

 

[TheGodParticle]

Hi all,

I'm facing some issues with my SanDisk Extreme III - 32 GB - Class 10 - SDHC card on my M9

I've been using this card since around 7 months with no problems but of late i get "no memory card inserted" or "no images in folder" errors

The camera writes the images to the card - when i hit Play, the camera tells me folder contains no images

Sometimes when i switch the camera on, it tells me "no memory card inserted"

I did not update to firmware v2

I just formatted the card last night, will try again this evening to see if it works normally and write an update here

Cheers,
Hari

edit - i forgot to mention that i formatted the card on my laptop and not on the M9

Hi all,

The card seems to work just fine now. But i'll hafta buy another card anyway as i dont trust this one anymore ... :bang:

Cheers,
Hari

 

[Sonnar Brian]

Started the process on Sunday. Filled out the first questionnaire. I agree to have my name shared with the Shipping Company. Now my request for an RMA can proceed to the next department. Four days into it, and the RMA almost ready to be submitted for consideration.

VVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV

Dear Brian,

Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

Please provide the following information in order to continue with the replacement process:

In order to process your RMA and create a pre paid shipping label for your use we will need to share your name and address with our shipping provider. Do you agree to this?

Once RMA is created, the RMA department will review the request within 24-48 hours. If the RMA gets approved, you will receive 2 emails. The first email will have the return instructions and RMA number. The second email will have the link for the complimentary UPS Shipping label.

Please print the label within 10 days for it will expire after that. Once the label is printed, please put your SanDisk product in a padded envelope without any accessories, then tape the shipping label on top of it. You can also use a UPS envelope available at most of the drop boxes and UPS Stores. Drop off the package to any UPS drop box or store. Once we receive the product, please allow 7-10 business days for processing then we will ship out the new product.

Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.

Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://www.sandisk.com/sandisk-support/forums to provide you with the most complete answers possible.

Best regards,
Hanna Kaur
SanDisk Technical Support
Customer By Email (Brian Sweeney) 08/09/2011 11:18 AM
request for RMA on 8GByte Extreme Pro

 

[dave lackey]

Brian, forgive my ignorance, but what is an RMA?

 

[Sonnar Brian]

RMA: Return to Manufacturer Authorization.

I'm used to these things taking a day. With the Nintendo DSI the RMA was 1-day, pre-paid shipping envelope was in my mailbox in three days, and a new DSI arrived within a week.

Sandisk must be inundated with returns.