well, i might get shot here , but I think everyone is forgetting about the salesman.
I do not treat my camera like jewlery, i take it ( or try to ) everywhere, same when I had my SLR's.. but how many people does the salesman have per day that ask to try out a leica, treat it nonrespectfully ( ie, for example, wind and let the wind clank back and seem to show no care for the camera ) and just leave away ?
sure in one of two of them , is a potential customer. but the guy is a man, and as a man he is entitled to have a bad day. just because you are a customer, doesnt mean that you can mistreat and mock a salesman because you *might* buy something off him. show some repect and have respect in return.
well, according to the initial story, it seems that the salesman was a pri*ck, and if that so, well, be two times a pr*ck, thats my theory at least.
anyway, if anyone is entitled to talk about customer service , i think would be me : i work in a well known hotel top brand were above all, customer is king. our guests pay sometimes up to 300% more than competition for equal or even a bit inferior rooms. what makes the difference ? service. and we and the guest know it. some guests just want to come to the hotel and rest assured whatever the problem is, we fix it or we fix it ( there is really no option here), thats why they pay the surcharge. and no matter what, they keep comming back ( actually, our repeated guest rate is rocket high, around 75% ).
but also take into consideration that a salesman can have a bad day and loads of pesky kids that just come to the store to play with cameras without intention to buy and walk away.
before, i bought everything off ebay. cheaper it is, I thought. but now, Im faithfull to a couple of stores. i pay a bit more but I get a good chat with the sales people. i get to test the equipment ( a store that i most frequently visit, before i bought my first leica , gave a Leica M6 to me for a couple of days for testing, since I never used a RF before - take it and use it, if you like it we talk about the price, if dont, and if its in the same conditino, you just return it ). smart sales move. of course I was hooked. they knew it from the start, basta*rds ! 🙂