northeast16th
Member
An Adorama representative called me and talked over the problem, and offered to pay for the repair on the camera in the form of a partial refund, and also gave me a $30 store credit. This was unexpected, so I have to say that they are fully redeemed in my eyes. Although there was a problem to begin with, they have done their part in full to correct the problem and I will order from them again.
It's very nice to see businesses giving that personal touch like this. Thanks to Adorama for coming through!
Scott
It's very nice to see businesses giving that personal touch like this. Thanks to Adorama for coming through!
Scott
nonot
Well-known
I have to say as well that after Helen followed up with me I was called by the used department manager who took a lot of time to hear out the experience. I wasn't complaining in the first place, but they (obviously for good reason) were concerned enough to deal with it properly. He offered me an obscene deal on a Mamiya 7 and lens, though I've decided since to buy locally.