I dealt with Sherry Krauter earlier this year. I sent her a M3 double-stroke for an overhaul. She did not provide an accurate quote beyond the 'boiler plate' email she sends out regularly.
Granted, I should have explicitly asked for a quote before she started the work, but honestly I found her business methods a little lacking. She never responded to emails, and I had no idea whether or not my M3 reached her through USPS or not -- no confirmation of 'yes, I received it' or anything.
I phoned her (as other people have suggested doing) and between mouthfuls of food she off-handedly said said 'yes I have your camera' and 'it will be done in a few weeks'. That was it.
So after that, several weeks went by. I heard nothing. Then I received an email saying the camera was ready, and I needed to settle up. The final bill was quite expensive -- but yes, the camera needed a lot of work. Unfortunately, the CLA cost double what I had expected it to cost, but Sherry said it was in bad shape and needed serious attention. To her credit, it definitely feels like a slick machine now. In summary, Sherry does good work but honestly she's a little quirky.
Now to compare and contrast: In the Summer of 2011 I sent my M6 classic to Youxin Ye for a basic CLA ... his communication was top-notch right from the beginning. Always prompt at replying to emails, and very clear about prices and work.
The CLA on the M6 was done in a blazing amount of time, and before I knew it, I had the camera back home after only a couple weeks (I live in Canada so the shipping took a bit longer than US customers). I was very impressed!
My only gripe was that he left a couple of oily fingerprints on the black top plate of the camera, but that's just a minor oversight. He worked on my camera, communicated with me promptly, and charged a very fair price for his work. I love my M6 now more than ever.
