Want to give a shout out to Leica NJ for excellent customer service

[ckuang]

Hey guys, I just wanted to say that in the last few weeks, I've been working with a customer service rep, Carmen, at Leica NJ, to get my lenses calibrated for the M9. The customer service standard has jumped considerably now that i am working with her. Now my phone calls and emails actually get answered and I get a date on when my stuff is getting shipped back to me. Just wanted to give a thumbs up for the excellent service I've been getting from Carmen and I'm finally feel like I'm getting the service as i should for a premium product like Leica. just wanted to share some good.

 

[SolaresLarrave]

Glad you have a story with a happy ending about Leica NJ. Most of what we hear is horror and gore! 🙂

However, my vote of confidence for them goes to Dave Elwell.

Take care!

 

[dogberryjr]

It's sad to suggest that good service is the exception.

 

[dogberryjr]

What is their turn-around time for such a service, anyway? Any charges involved?

 

[chenzhaohy]

You are lucky then.
My M8 stayed there for one month, nothing was done to it. I was told that I need to wait at least one more month.
When I ask them to ship it back, they send to a wrong address. I had to catch up the UPS truck to get the package in the rain.
And the camera has been left on, so the battery was drained.

 

[blimey]

It better be, after all they have drained you for $7k and x number of $ for the lens. For the record, I sent my Dlux4 for warranty repair and took 1 month. I thought it was fair and they resolved the problem.

 

[SolaresLarrave]

Well... I did have a good experience, even though the first time I sent one of my M6TTL bodies they didn't quite fix the problem. The second time I shipped it, they worked on it pretty fast (about 10 days) because I told Tony I was going on a trip with the camera and needed it back ASAP.

For about 6 months, the camera worked perfectly. Then, the light leak returned; they fixed it for free (under repair warranty) and it's worked perfectly ever since (knock on wood! 😉 ).

So, they do work often.

 

[ckuang]

hey dogbberry, my M9 was turend around in about a week. My lenses are taking about 3 months, but I'm having quite a lot done to them. 6 bit coding, focusing adjust, one of te lenses needs a front element replaced and another one needs a focusing helicoid replaced.
I'm still waiting on my lenses, but i'm thankful i can get through to them now. was practically impossible in the past

 

[sepiareverb]

Leica NJ has always done exemplary work on my cameras- M8, M7, MP- though now most or all of the film camera work has to go to Germany. I just got an M7 back after a long wait, but the camera is once again a dream. Everyone I've spoken to has been attentive and returned calls/emails promptly. No complaints on anything except turnaround from me.

 

[peter_n]

They've done good work for me too, all of it under warranty. I 2nd the kudos for Dave Elwell - great guy.

 

[maddoc]

Good to hear !

I am waiting for my M7 to come back from them, it was the second trip to Leica NJ for a warranty repair ....

 

[sepiareverb]

Did your camera go to Germany from NJ Gabor?