Rayt said:
Imagine a business plan that does not include dealers in new products and that old products can become current products via a direct relationship with a customer bypassing the dealer? I'll wager the upgrade program got him removed. What is the most powerful part of any corporation? If the sales department thinks you are a loser then you are gone.
I also wager he had plans to built the next R digital in Japan and that was the last straw. (just speculating).
Your speculations could be right--either or both of them, although that does not mean this decision is good for customers or good for Leica.
Yes, the sales guys can be powerful but they are looking out for themselves.
Most warranties that are highly attractive to customers involve a direct guarantee from the company that you might say is "bypassing the dealer." I bought a really nice 1992 Ford Taurus SHO and I bought an extended 100,000 mile warranty on it, from Ford, that allowed me to get the car serviced by any Ford dealer. Dealers do not seem to like those long warranties because they would like to be the ones charging you market rates for everything that ever goes wrong, but sometimes they do not get their way. Sometimes it is more important to the company to establish (or reestablish) the loyalty of their customers.
On the upgrade policy--which was still on their web site the last time I looked--Leica should do its damnedest to live up to the promise, including the promise that an M8 customer has an upgrade path to a full-frame sensor if there is one. On top of the point I just made above, there is another one: The board selected Lee as its CEO, and he committed the company publicly, and they should not back away from that commitment.
If suggesting the R series be built in Japan got him in trouble, I am even more sympathetic to Lee (or less to Leica's board). I agree with some other posters that Leica is mainly about the lenses. The next thing it's about is the M body, which still has some intrinsic practical advantages (focusing fast lenses, etc.) and is quiet and rugged and so on. But the R body has nothing going for it except being a platform for R lenses. Yes, there's the DMR capability, but if I were into digital SLRs I would want Leica lenses in a Canon mount and/or a 4/3 mount.