I am happy because we have a good lab in my country, the only lab in my country anyway, so they have good service and i love their job, just i use them for colors film only and all my film came out fine except those film i cooked myself even before developing, but the rest all are amazing, i love them, but they cost me a lot so i don't shoot much color film, and about B&W i develop all by myself at home and i didn't use the lab yet, i have one friend using them for a while but when he started to develop himself then he told me it is better than a lab, i don't know what he means but it seems that he or i can get control our B&W at home more than the lab, but i think the lab doing a fine job anyway, i saw his B&W films done at lab and almost all are very nice good results, it depends on few things and i can't blame the lab for everything, but i never get any film nor my friend from the lab with dust or scratches, i don't know why your labs have issues and i think you will have the best labs in the world and your services will be top on par comparing to us, but i am happy that i don't have to check overseas or USA/UK labs for developing services.