Almost two weeks ago, I emailed Fuji with a question about the X Pro/E 1. They seem to promise an answer in a few days at most in the following automated email that I received moments after each time I sent them my email.
"We appreciate you e-mailing FUJIFILM, USA and look forward to assisting you. Please be advised that you will be receiving a response from our Contact Center shortly."
I have yet to hear from them although the first copy of my email was sent almost two weeks ago. Here's the email I sent them.
I am sure I am not the only photographer who has contacted you about the inadequacy of the raw file processing programs available for the X Pro and X E1. As long as the in-camera jpegs are superior to the images produced by the few programs that will process the raw files, professionals, artists and serious amateur photographers are quite limited in what they can do with what is, in essence, potentially a very fine camera system.
I have contacted Fuji USA by phone. I have spoken to sales and marketing people at trade shows. I have yet to get a straight answer on when an adequate raw processing program will be available. In the 1970’s to 90’s , I was one of the photographers at Time/Life. I got used to working with a small camera, at that time a Leica, and still use small cameras when possible for the commercial work I do today. I have three Fuji bodies and a basic set of lenses. I'm hoping you can tell me specifically where and when I will be able to get a raw processing program that will give me at least the overall image quality of the current jpegs plus the ability to manipulate that is inherent in raw files.
I really do like the Fuji system. I don't want to go back to big DSLR's when they are not necessary. But, unless I know that in a relatively short period of time I can get better raw processing than what is currently available, I have no choice but to let go of the system. I do hope you can give me some specific information on the availability of better raw processing for the Pro and E1. I know I am not alone in wanting to be able to use the Fuji system to its full potential. I'm in touch with too many photographers who feel the same way. Please help us.