13" MacBook pro died! Arghhhhh! Help!

[Paul T.]

Yup, that's what I should have pointed out too.

Be really nice, disappointed rather than outraged, I stressed how I was an early uptaker and had owned Apple laptops for years and recommended them. The other good thing to do is to simply say: Would you he happy in my position?

But most of all I made it plain - without saying so - that I wasn't going away. They told me they couldn't do anything perhaps three or five times before my fella - who was genuinely nice, felt my pain I think - went off to chat with his boss and came back with the offer of a new laptop.

 

[Matus]

Paul has the best advice for you I would say.

I can no avoid but mentioning that one of the advantages the EU has are the 2 year warranties (and plenty bigger sellers offer extension to 3 to 5 years for reasonable amount for laptops). 1 year is a joke - a bad one.

 

[wafflecakee]

I decided to give my macbook a bath a few days ago. I'm looking into a refurbished model. Might be something worth checking out.

 

[eleskin]

I have a solution and I am happy!

I have a solution and I am happy!

I went to the Apple store and they confirmed I had a hardware issue probably the main logic board. They have a discounted service plan for $225 to repair anything that is needed to get the MacBook running. The service technician warned me that with the discounted Plan, they do not save data on the hard drive. I braved it after watching a YouTube video on hardrive replacement. I took the bottom off, removed the support bracket for the hard drive and out it came. I have a hard drive dock and checked the drive on another Mac and to my relief, all my Files were there. So now I will be off to Costco to buy a 1TB portable drive to transfer data and then I will send the PC to Apple for repair. I have a much better feeling now! I will sleep better tonight! Thanks to everyone for their replies! Maybe someone else will learn something from this!

 

[lam]

Interesting. I hope the fix they claim, is worth the $225 repair, and, that they'll do it correctly with no errs.

Note about apple care:
When I owned a 15" Macbook pro core 2 duo model; I replaced the battery 5-6 times (battery kept exploding), totally paid itself off in 2 batteries.

Since then though, haven't had any real issues. (cross fingers) on my MBA.

 

[Rogier]

I went to the Apple store and they confirmed I had a hardware issue probably the main logic board. They have a discounted service plan for $225 to repair anything that is needed to get the MacBook running. The service technician warned me that with the discounted Plan, they do not save data on the hard drive. I braved it after watching a YouTube video on hardrive replacement. I took the bottom off, removed the support bracket for the hard drive and out it came. I have a hard drive dock and checked the drive on another Mac and to my relief, all my Files were there. So now I will be off to Costco to buy a 1TB portable drive to transfer data and then I will send the PC to Apple for repair. I have a much better feeling now! I will sleep better tonight! Thanks to everyone for their replies! Maybe someone else will learn something from this!

Most Genius bar's will do this for you. Simply give them a drive to store the data on and they will image the drive for you.

We used to do this on a internal secure server but some sue happy guy figured out a way to suck money out of Apple while we were helping people like you out. Since then the Apple legal department banned this service...

 

[Rogier]

Interesting. I hope the fix they claim, is worth the $225 repair, and, that they'll do it correctly with no errs.


Its a flat rate repair with a 90 day warranty on the entire machine not just the work performed ;-)

Failed repairs are rare...

 

[rxmd]

When I owned a 15" Macbook pro core 2 duo model; I replaced the battery 5-6 times (battery kept exploding)

Wow. After five explosions of my battery I'd probably get a different laptop. Actually I'd get it right after the first explosion.

 

[Rogier]

Wow. After five explosions of my battery I'd probably get a different laptop. Actually I'd get it right after the first explosion.

Its an expanding battery not an explosion. Affected battery's were also found in Sony laptops. This happened 4-5 years ago... Apple took care of that under warranty.

Remedy:
Use the laptop as a laptop and drain the battery at least once a month and charge it overnight. Don't leave it sitting plugged inn 24/7.
Expanding battery usually happens with a battery that has lost its capacity (over 300 charge cycles or one that never has been "excersized". Once the battery has started to fail the internal resistance drops. Causing more current to flow. Witch causes the battery to heat up and expand.

If the battery has gone bad and you don't want to buy a new one. Simply take it out. The MB will run just fine off the power supply.