abumac
Well-known
Anybody out there who have any experiences with the Epson-Customer Service after the time of warrenty?
Last edited:
R
RML
Guest
Cs? What is that?
Stephen G
Well-known
Customer Service?
Didier
"Deed"
In my country (Switzerland), the Epson Service department is outsourced to another company (ESAG), which also offers services for Eizo, Psion, Samsung, IBM, NEC and other brands.
I had the rangefinder issue, and the warranty service had to be done in France as they had never seen a R-D1 before and could first not believe it's an Epson product. I got the camera back, poorly packaged, with a stronger disalignment than before. It's possible the camera was well aligned in France's Epson centre, and got banged and disaligned again afterwards in the shipment from ESAG to me. I don't know.
I could have refused it but preferred to let it done by DAG, on my costs.
I wouldn't trust any Epson service centre nowhere anymore. because Epson s-u-c-k-s.
Didier
I had the rangefinder issue, and the warranty service had to be done in France as they had never seen a R-D1 before and could first not believe it's an Epson product. I got the camera back, poorly packaged, with a stronger disalignment than before. It's possible the camera was well aligned in France's Epson centre, and got banged and disaligned again afterwards in the shipment from ESAG to me. I don't know.
I could have refused it but preferred to let it done by DAG, on my costs.
I wouldn't trust any Epson service centre nowhere anymore. because Epson s-u-c-k-s.
Didier