Epson Scan and V700 problem, magenta, cannot find document

[macmx]

I am using Epson Scan on my V700 and I am encountering a problem. The scanner does not sound properly, when trying to do a preview scan, and searches for the document for a long time while giving a monotonous sound. It scans part of the image but it is magenta and streaked. It tries to scan for quite a few minutes, then states that the document cannot be found. I have tried relaunching Epson Scan, restarting the computer, unplugging the scanner and nothing has worked so far.

When it is done, it just says "Cannot find a document".

Has anyone had a similar problem? How can it be fixed? ANy help is much appreciated. Thanks.

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[djonesii]

Are you using a film holder? If so, you need to double check that the reflective white foam is removed. If you are doing reflective, the foam bit needs to be in.

Dave

 

[macmx]

No white foam and using a film holder. Double checked.