So, i have an update!
September 16th was my birthday, and among my presents i had an email from Leica Mayfair that said the following:
"Your Leica M9 recently went back to Germany with sensor mark problems. A new sensor will be required, and this will be fitted without charge. Unfortunately, we’ve just been told that sensors are out of stock and are not expected for about eight weeks. I’m very sorry about this delay, and hope it does not inconvenience you too much."
Needless to say, i was floored. A new sensor is not a cheap repair, nor a 5 minute job. The delay on the sensor stock was the least of my concerns, and i made sure to reply as such.
I honestly was not expecting a replacement at Leica's expense. I believe this is customer care that's above and beyond what is expected. If i bought a 3 year old Ferrari, out of warrantee, with an engine that was barely operating due to it's previous owner not taking adequate care of it, i would not expect a new engine to be dropped in at Ferrari's expense.
If i wasn't already sold entirely on Leica, now and for the foreseeable future, you can guarantee that i am now. Canikon users can say what they want about the cost, about Leica being about "hype" or any of the other M system bashing that goes on, Leica Solms know how to take pride in their products and support their users in a manner that exceeds expectations.
