M 240 Recall

at least they're admitting the problem right up front instead of the typical japanese mentality of "who me?" like recent examples such as ... i'm sure there are plenty that i've missed
D800 left/right wb af issues
D600 oil splatter
X100 loose exposure compensation dial
1DIII ai servo
 
Extremely professional handling of a production problem in my eyes. That's remarkable because the Industry standard is to deny a production problem as long as possible.
 
FA Limited said:
at least they're admitting the problem right up front instead of the typical japanese mentality of "who me?"
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No they didn't do that at all, that is the point. They first stated it was only one camera that suffered from this and the owner was blamed by them for bad handling: re the LUF site :bang:
 
back alley said:
who needs quality control for an only 8k camera?
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Quality control can be the best in the world and there will STILL be problems that arise in production, Joe. Especially on first off the line manufacture of a new product.

Manufacturers like Leica try their best to prevent such issues from reaching the customers, but it is inevitable that some will. Leica has operated proactively in making a public announcement of the problem, the fact that it is now solved, along with information on how to handle whether your camera is included in the re-work and how to get it taken care of.

What more could they do? They should be lauded, not castigated.

G
 
back alley said:
I should never have joked about it...leica lovers are fast losing their sense of humour...
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I don't know Joe.. I think most people have a sense of humour when they know something is humourous.

Sometimes one's sense of humour doesn't translate well online.

That's why, when I'm joking about something I put a bunch of :D :D :D - so that people can see I'm chuckling/laughing/smiling.

I think, perhaps, when people read your post they may just see a statement without any suggestion of humour.

Just my take on it.

Cheers,
Dave
 
back alley said:
I should never have joked about it...leica lovers are fast losing their sense of humour...
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that was a joke?

looked just like a typical Leica thread troll statement to me, Joe. of course, I should refrain from feeding trolls anyway. ;-)

(the fuji X10 that i bought arrived in pristine factory packaging with a big, fat, greasy thumb print on the front element of the lens. i wouldn't expect that with a new $20 camera... of course, i cleaned it off in a jif with a microfiber cloth. S--t happens.)

G
 
Jokes and such aside, would anyone be surprised or, perhaps, angered if Leica did NOT issue a recall to at least check these things out on the cameras they produced?

I can point to issues where Nikon never issued a recall nor even admitted a problem with their D700 cameras when it was used in conjunction with the SB-900 flash. However, if you search via google you'd be hard pressed not to find a common issue with the camera's hot shoe. Yet no recall, no word.

I can also point to issues where Apple did not issue a recall for problems that began occurring with the iPhone 4s shortly after the issued iOS 6 upgrade. The upgrade fried the wi-fi adapter/software and wi-fi was not available to a significant number of iPhone 4s users. As a result, when you did take your iPhone 4s into the Apple Store and they found out what you were complaining about, they admitted it (to me at least) that the iOS upgrade had fried the adapter/software and they provided a brand new phone as a result.

So.. which is better for consumers?

Not issuing a recall and just "dealing with it if it happens" or issuing a recall "just to be sure"?


As a consumer which would YOU prefer to have to deal with given those two options?
(and, like Godfrey said above... it's mainly because like it or not... sh-t happens)

Cheers,
Dave
 
Ron (Netherlands) said:
No they didn't do that at all, that is the point. They first stated it was only one camera that suffered from this and the owner was blamed by them for bad handling: re the LUF site :bang:
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ok maybe i gave leica too much credit there ... but their response has been faster than the japanese at least
 
hmmm, I wonder how much stuff you have to remove to get at the studs. This is going to eat into their profits and chew up production time.
 
tom.w.bn said:
Extremely professional handling of a production problem in my eyes. That's remarkable because the Industry standard is to deny a production problem as long as possible.
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Meh.

They've been doing a very lousy job with the M8 and M9 (extremely poor electronics. Errors all over: logistic as well as marketing). The new ME is a lousy marketing job in itself (M9 becoming a ME. The new M10 is now simply an M. What's that? And this is the beginning). The M takes ages to reach the consumers. Who knows how shady it will perform. But that's so unimportant. It's just that their customer base doesn't care. They just doesn't care. Dentists all over the world don't even use their Leicas. They fondle it here and there and that's it.
 
Clint Troy said:
Meh.

They've been doing a very lousy job with the M8 and M9 (extremely poor electronics. Errors all over: logistic as well as marketing). It's just that their customer base doesn't care. They just doesn't care. Dentists all over the world don't even use their Leicas. They fondle it here and there and that's it.
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Of course you are a heavy professional user who is completely familiar with digi-Ms and has been using them since they came out, and you have access to information about everyone who has ever bought them.

Are they perfect? No. Are they as bad as people like you maintain? No.

Cheers,

R.
 
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