great customer service
great customer service
I know a lot of folks would like nothing better for Leica to stumble and fall [for whatever odd reasoning] and the IR filter problem on the M8 and sensor problem on the M9 gave them immense pleasure and justification for disliking a digital Leica. (the 240 took care of any issues and are refined but then the ‘high priced critiques’ have that point to use)
As for me, I am very happy to have a good camera that takes my M-series lenses, and handles in a way that made the transition from film to digital with my Leica glass very easy.
Leica has handled the sensor issue very well for me. Sent my M9 into have a sensor cleaning and was informed they could do a replacement. Two weeks later my 5 year old camera was back in my hands; replaced sensor, replaced camera cover (which I thought I wouldn’t like but find a better grip), and a general clean and total adjustments. Its basically a new camera, and at no charge for any of the work, parts, or shipping. This was last year and the replaced sensor was still the old style, which actually is fine with me. If and when it needs to be done again I will again have a total CLA done on a 6+ year old camera at no charge. Thank you Leica Japan.
I’ve thought of replacing the M9 over the past few years with a newer 240 or MM, but in the end I still find it a very satisfying camera to use. The files have a look I like, it handles fine if not perfect (no its not a speed demon in anyway [except with its RF focusing ;-], but I work ‘slow’, shot to shot and with lower ‘film-like’ ISO), and at the price I could sell it for I may as well enjoy it.
In a way I feel pretty good about the fact I have this camera on the old side of digital technology that still can be an everyday camera and produce very nice results. Its been very dependable, and except for some card issues at the beginning it hasn’t miss a step. Yes, the shutter release isn’t as smooth as my film M-series, it doesn’t make the quietest of shutter sounds during and after, and writes to file are slow, but over-all it still has that Leica feel to me, and this is coming from a diehard Leica user of 40+ years.
So free sensor replacement and camera adjustments, a new 1 year warranty, and all done on a 6 year old camera regardless of original or second hand ownership. I understand some folks had reliability issues and complaints (not me), but I find this to be an excellent example of taking care of their customer base.