Neck Strap WARNING!

Saxshooter,

I've got a call into Leica and should know more later today or tomorrow.

HOLY CRAP I'm at 90 DAYS!
 
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If you are at 90 days maybe you could use this post as evidence that the damage occurred within the 90 day period.
 
Sailor Ted said:
Further examination shows the plastic sleeve on the M8's strap to be of a brittle and different plastic. This is a ticking time bomb for anyone who relies on their provided neck strap to hold their M8's around their necks.

<snip>

Conclusion? GET A NEW NECK STRAP ASAP!
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I noticed that right away; I had a Tamrac strap on it until I got my Luigi case and Luigi strap.

Cost savings are a misnomer. Long-established companies should stop buying plastics from that Red 800-lbs. gorilla and resume supporting their own local economies, using products that are reliable, and stop trusting gimmicky spreadsheets that make the department bean-counters tingle for a few days.
 
Heads up- I purchased my camera on Dec 24th and the neck strap failed on March 24th- EXACTLY 90 DAYS. Saved by the bell!!

Lesson's One and Two- Not only should you purchase from a reputable dealer, but you should also charge your camera to an Amex Platinum Card.

Lesson Three- The M8 is not covered under Leica's Lifetime Passport Protection Plan. Jap states this is due to "collapsible lenses" but this is non-sense. Leica could have amended their Passport Protection to exclude this occurrence and not killed the program entirely.

Lesson Four- get a new neck strap for your M8 on DAY ONE.

Lesson Five- waiting for Leica's call regarding Lesson Five (I have every hope that Leica will play ball and support their customer).
 
Heads up- I just got off the phone with Roger Horn at Leica Camera Inc in NJ. It seems they will take care of this issue to my satisfaction- I will know more by Friday. This may be premature but I feel my faith in this fine company is well founded.

ST
 
Even though they aren't legally bound (in terms of the warranty) to cover your loss, I'd be very surprised if they didn't goodwill you on this. I'm not sure how Solms will look at it, but Leica USA has to operate in the PR/customer-service climate in the US and I've found them to be accomodating in an exemplary way, even before they had the whole M8 debacle to consider.
 
Last winter my Leica strap popped. I caught the camera. I replaced it with a Luigi strap. Very scary when it happened.
 
Sailor Ted said:
Lesson Three- The M8 is not covered under Leica's Lifetime Passport Protection Plan. Jap states this is due to "collapsible lenses" but this is non-sense. Leica could have amended their Passport Protection to exclude this occurrence and not killed the program entirely.
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The more likely reason the M8 is not covered under passport is the fact that it's digital. Over the long term - there is a greater likelihood of failure than say, an MP. That being said, I have had both an MP and R8 repaired under passport. Product cycle will also be shorter.

I hope things work out for you. Cameras hitting the ground are not a fun sound.
 
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