pagpow
Well-known
Can you not put the German text through an online translation site and get French?
Need help for an EBay transaction (listing removed, seller excluded, already paid)
- Thread starter ulrich.von.lich
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ulrich.von.lich
Well-known
@seany65, why would you want to return them if they arrived in the end? I suppose for a £8 lens, the condition is not important? I ordered the camera 3 days ago. Are you suggesting I should wait for one week or two to see if the camera actually comes? I tried to contact the seller via his PayPal address but got no response, and I don't think I can count on it.
@pagpow, yes, Google translation, that's what I did to understand the response from EBay I received in German. But when you go to resolution center, you have to write down things in German, which is more difficult.
@Spider67, I will remember it 🙂 I did learn to read some cyrillic letters last time I was in Sofia, but most of time I couldn't understand anything. Even the alcohol didn't help.
@pagpow, yes, Google translation, that's what I did to understand the response from EBay I received in German. But when you go to resolution center, you have to write down things in German, which is more difficult.
@Spider67, I will remember it 🙂 I did learn to read some cyrillic letters last time I was in Sofia, but most of time I couldn't understand anything. Even the alcohol didn't help.
icebear
Veteran
If it looks like a really good bargain from a seller with no feedback, then you move on and forget about it😉. Sorry for your troubles but it should be alright in the end, you will get you money back ... unless you paid "as a gift", then you might be in trouble.
user237428934
User deletion pending
This might be good to get a rough understanding of a text in foreign language. I would not want to rely on such an translation when it's about monetary consequences e.g. I don't get a refund because I made a mistake in the the refund process because of a sloppy translation.
enasniearth
Well-known
When PayPal split from eBay they adopted their own resolution process
Here in the us I've found PayPal more helpful ,
eBay has overseas contact centers that seem to be very nice but can only read off prepared list for you
PayPal are the money transfer unit and I've always reached someone in the us , would call them to at least determine what the process is , they do in the end issue the refund
File a case with eBay so they know the problem
Here in the us I've found PayPal more helpful ,
eBay has overseas contact centers that seem to be very nice but can only read off prepared list for you
PayPal are the money transfer unit and I've always reached someone in the us , would call them to at least determine what the process is , they do in the end issue the refund
File a case with eBay so they know the problem
ulrich.von.lich
Well-known
@enasniearth: what you said is very true, except I just learnt there was no need to file a case with EBay under similar circumstances.
This morning I opened a case with EBay Germany, since I was forced to use German for the procedure. I had tried to contact EBay France to see if they would allow me use either French or English, but I was unable to contact them at all, because the item number was already invalid in their system (complete listing). Only in EBay Germany I could open the case. It took me quite a while to get the message translated in a readable way in German. According to the procedure, the seller has 10 days to reply to my message.
I tried to speak with somebody on the phone, but couldn't find any phone number in EBay. Then I called PayPal.
It was a real person who answered me, and I didn't even have to wait! I told her the whole story and that I wanted my money back. She closed immediately the EBay case I had opened earlier, opened a PayPal dispute, and escalated it to a claim. She said now the account of the seller was frozen and the seller had 10 days to provide the tracking number and the proof of delivery, failing which PayPal would close the claim in my favour. She also said I was right to call PayPal without waiting the EBay process to be over, that under similar circumstances, it was not only allowed but also the right thing to do. In the end, she assured me I would get my money back.
This morning I opened a case with EBay Germany, since I was forced to use German for the procedure. I had tried to contact EBay France to see if they would allow me use either French or English, but I was unable to contact them at all, because the item number was already invalid in their system (complete listing). Only in EBay Germany I could open the case. It took me quite a while to get the message translated in a readable way in German. According to the procedure, the seller has 10 days to reply to my message.
I tried to speak with somebody on the phone, but couldn't find any phone number in EBay. Then I called PayPal.
It was a real person who answered me, and I didn't even have to wait! I told her the whole story and that I wanted my money back. She closed immediately the EBay case I had opened earlier, opened a PayPal dispute, and escalated it to a claim. She said now the account of the seller was frozen and the seller had 10 days to provide the tracking number and the proof of delivery, failing which PayPal would close the claim in my favour. She also said I was right to call PayPal without waiting the EBay process to be over, that under similar circumstances, it was not only allowed but also the right thing to do. In the end, she assured me I would get my money back.
ulrich.von.lich
Well-known
After the phone call, I actually felt more frightened than relieved, due to their way of doing things, because I sell sometimes on EBay, too.
BillBingham2
Registered User
Great news. Hope it continues to get better.
B2 (;->
B2 (;->
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