Grober
Well-known
Leica Service in New Jersey (USA) is currently quoting 4 weeks turnaround on updating your M8.
Mine is flying the Altantic today, bound for Solms. I sent if off to them last Friday via UPS from the USA's Left Coast.
-g
Mine is flying the Altantic today, bound for Solms. I sent if off to them last Friday via UPS from the USA's Left Coast.
-g
AShearer
Established
Grober said:
How did you come to agreement with Leica to send it in now? I assume you just contacted them? I read that they were going to schedule these repairs in batches?
John Camp
Well-known
Alan,
I just sent mine in, too. I called them at the 800 number on the Leica page, chose the human option on the phone menu (can't remember what it was -- operator? Stay on line? One of those) and then spoke to a nice lady who told me how to send it in. Basically, you send it insured, Attn: M8 Repair. I think she tried to tell me that if I waited a bit, they would have information on a shipping-cost rebate, but since most of my lenses are off being coded right now, I didn't want to wait -- might as well get the camera done when I can't use it anyway. Cost something like $21 via registered mail from Minnesota.
JC
I just sent mine in, too. I called them at the 800 number on the Leica page, chose the human option on the phone menu (can't remember what it was -- operator? Stay on line? One of those) and then spoke to a nice lady who told me how to send it in. Basically, you send it insured, Attn: M8 Repair. I think she tried to tell me that if I waited a bit, they would have information on a shipping-cost rebate, but since most of my lenses are off being coded right now, I didn't want to wait -- might as well get the camera done when I can't use it anyway. Cost something like $21 via registered mail from Minnesota.
JC
AShearer
Established
John Camp said:
Thanks John. That's good to know. I assume you sent it directly to Germany? I am about to send two lenses for coding, I may do the same thing.
Grober
Well-known
Speaking for myself and not for any other person or group, I figured my best course of action was to send the M8 via a reliable, insured carrier to New Jersey then follow up with a phone call. It was on the call today that they (Leica USA) confirmed receipt of the camera and proclaimed it ready to fly off to Solms later today.
Yes, I also registered the camera on their website two days ago. I earnestly hope that said registration triggers a communication from Solms confirming the rumored 30% discount for one new Leica lens. We'll see...
Hey, we're all big boys and girls: figure out what works for you and DO IT! Let's get this bloody thing fixed and start shooting! $5K is a large investment for a camera that I won't be able to use for the next four weeks.
-g
Yes, I also registered the camera on their website two days ago. I earnestly hope that said registration triggers a communication from Solms confirming the rumored 30% discount for one new Leica lens. We'll see...
Hey, we're all big boys and girls: figure out what works for you and DO IT! Let's get this bloody thing fixed and start shooting! $5K is a large investment for a camera that I won't be able to use for the next four weeks.
-g
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Nemo
Established
Grober said:
In fact, I find this unacceptable. We should have demanded a complete replacement of our cameras. Leica sold defective cameras for $5,000. We have accepted without protest this "repairing" program, losing our cameras for four weeks under the undefined promise of a 30% discount (a 70% additional investment) in a lens.
:bang:
K
krimple
Guest
I 1,000% agree. I've never understood why Leica wouldn't just swap the camera with a replacement--why not attempt to make it right by the users for the low light problems with a swap? I'd wait four weeks for my swap camera to come in, myself, rather than part with mine for a month, which is RIDICULOUS.
Leica, if you read these forums, as an organization you are missing the customer service boat here. You have a fantastic camera in the M8, but a terrible plan for making customers whole who took your early models with defective hardware.
Now, if the cameras were two years old, and in our hands for a long time, and it was ALL M8s that were defective, it would be cost prohibitive to swap them. But we're only talking about several hundred to a thousand or two that must be fixed, so why not swap, then fix the returned ones and resell them as refurbished like the R-D1s?
Ken
Leica, if you read these forums, as an organization you are missing the customer service boat here. You have a fantastic camera in the M8, but a terrible plan for making customers whole who took your early models with defective hardware.
Now, if the cameras were two years old, and in our hands for a long time, and it was ALL M8s that were defective, it would be cost prohibitive to swap them. But we're only talking about several hundred to a thousand or two that must be fixed, so why not swap, then fix the returned ones and resell them as refurbished like the R-D1s?
Ken