UPDATE: I have confirmed with Pacific Imaging tech support that my copy of the PrimeFilm XA is defective.
They noted that the scanners should be shipping with firmware version 1.07 as of 12/14/2015. To check this:
- Turn the scanner on while it's plugged into the computer
- Boot up CyberViewX
- In CyberViewX, navigate to Help>About
Stats should be:
If your stats don't match that, go to the support and download page of
www.scanace.com. Select the scanner (after selecting Linear CCD) and download the "Firmware update" (PFXA.bin).
Go back to your CyberViewX window and navigate to Help>Firmware Update. Select the file you downloaded from the file you downloaded it to. CyberView will then shut off and the scanner will start the update process. Wait for it to stop making noises and for a solid (not flashing) green light on the scanner - the scanner should now be updated. Open CyberView and check your "About" again. Hopefully this will have worked and you can restart scanning.
If that doesn't work . . . well . . . either call tech support, or go jump in a lake, 'cause I ain't got no more answers for you, buddy.