Scanmate 5000 Urgent Help Needed!

[baronkatz]

Hello All,

I've had some serious issues with my Scanmate 5000 that started a little over a year after I had been using it just fine.

I had a power supply blow randomly after I transported the scanner. It just blue a fuse after I turned it on. I replaced the fuse, and it worked for a few minutes before I saw a little smoke and it completely blowing without turning on.

After this, I decided to order a new electronics drawer. I ordered one from someone that had a working condition Scanmate 5000 that they were selling. I paid them for the drawer and they sent it along. For a few weeks, the new drawer was working but I was having scanning issues: autofocus calibration would fail, pictures were slightly blurry, drum barcodes were not being scanned, and the images were always offset by 50% to the top of what I selected. I ran diagnostics through the monitor program and it passed all the tests.

Finally, when I turned the scanner on to run the monitor program today - it blew a fuse and did the same thing it had done with my previous board. Power supply is now somewhat dead like the previous one. The fans do not turn on - the LED's are on except for the 2nd from the bottom which is dead. Nothing else works.

Any ideas how to fix this or what's going on? Would really appreciate someone's help.

Thanks so much!
Daniel

 

[Netsoft2k]

Daniel,

Check the fans and make sure none of them are drawing too much power. I had a very similar issue with mine and it turned out to be a bad fan which was literally $5 to replace. Also make sure that your power source is clean. Sometimes bad outlets can cause intermittent issues with Power supply.

Also contact ABC-Scan and see if they can help.

Good luck!

Pali

 

[baronkatz]

I don't even know how to fix my power-supply's now that they've burnt out. ABC Scan is of no help.

 

[PKR]

If you're having mains problems, an isolation transformer may be of great help. I've used Sola products over the years; they are tough and none have failed.

Be sure if ordering to select the model that will condition your required V. A. Failing to do this will limit the unit's ability to deliver clean regulated power.
http://www.solahevidutysales.com/mcr_portable_series_power_conditioner.htm

 

[baronkatz]

If you're having mains problems, an isolation transformer may be of great help. I've used Sola products over the years; they are tough and none have failed.

Be sure if ordering to select the model that will condition your required V. A. Failing to do this will limit the unit's ability to deliver clean regulated power.
http://www.solahevidutysales.com/mcr_portable_series_power_conditioner.htm

Well the issue is that both my drawers are dead now so I can't really do any of that until I get a new scanner anyway. It wasn't just my current I tried it in another person's house and it fried as well. It's definitely a short of some kind. I can try replacing the fans but fans from all three drawers could not have failed. The short must be coming from somewhere in the unit...😕

I tried contacting ABC Scan but they have yet to reply... It seems like it's hard to get a hold of them.🙁

I think at this point I need to sell it for parts along with two of my drums and it should get me enough money to buy another one (since I have the mounting station and four drums already). :bang:

Unless someone is local to the San Francisco Bay Area and willing to help?:angel:

 

[baronkatz]

I finally got the power supply and blowing issues resolved. Looks like it was a bad transformer. The bad news is that suddenly, now, the scanner makes an initialization noise and doesn't actually initialize. The noise just continues and continues.

It happens when the scanner is plugged into the computer. It will seem like it initialized after a while and then go back to making the noise. :bang: It goes away when I unplug it from the computer.

Here's a video:

https://www.youtube.com/watch?v=wT8L3bwLXlY