Huss
Veteran
So you can still be an original owner that bought a defective product from Leica and get screwed by them.
Sensor Replacement Policy 2017
- Thread starter Calzone
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So you can still be an original owner that bought a defective product from Leica and get screwed by them.
victoriapio
Well-known
On the wait for the sensor replacement service:
On April 16, I joined the "I guess my sensor is toast" thread thinking my sensor failed. On April 17 I overnighted my M9 to Leica NJ as my wife and I are going to Spain in June.
I was shocked when a UPS truck driver knocked on my door on May 8 and there, in a well packed box, was my m9. Looking at the work sheet:
1. Necessary service charge 3 Hrs
2. Leather covering replaced
3. Circuit M9 REV 4 + 5 (sensor replacement)
4. Sealing ring, 1 X 1,5
I was not charged for the service or return shipping. But the positive change here is that the service was done in three weeks. I am speculating that Leica NJ has sensors in stock now and hopefully the turnaround will be much shorter than previously.
I should add that I called Leica NJ and told them of my issues AND my trip to Spain. Then I overnighted the camera to them and that seemed to help.
On April 16, I joined the "I guess my sensor is toast" thread thinking my sensor failed. On April 17 I overnighted my M9 to Leica NJ as my wife and I are going to Spain in June.
I was shocked when a UPS truck driver knocked on my door on May 8 and there, in a well packed box, was my m9. Looking at the work sheet:
1. Necessary service charge 3 Hrs
2. Leather covering replaced
3. Circuit M9 REV 4 + 5 (sensor replacement)
4. Sealing ring, 1 X 1,5
I was not charged for the service or return shipping. But the positive change here is that the service was done in three weeks. I am speculating that Leica NJ has sensors in stock now and hopefully the turnaround will be much shorter than previously.
I should add that I called Leica NJ and told them of my issues AND my trip to Spain. Then I overnighted the camera to them and that seemed to help.
Calzone
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Huss,
That might be the case. Jean-Marc has a MM that might not have any corrosion, and for him the clock is ticking.
I hope it all works out well for him. Also I hope that Leica CCD digital owners got the message that a clock is ticking, and that sometimes good things don't last, meaning a free sensor replacement program.
August is not that far away.
I'm on the other side of coin with a new sensor and CLA for free.
Cal
albertospa
Established
Leica changes ideas and loses credibility.
A real contract not respected.
This is what he declared in 2014: http://us.leica-camera.com/World-of-Leica/Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
A real contract not respected.
This is what he declared in 2014: http://us.leica-camera.com/World-of-Leica/Leica-News/Global/2014/Important-Information-Concerning-the-CCD-Sensors
ptpdprinter
Veteran
Here what is says in part:
"Leica offers a free replacement service for the CCD sensors of cameras affected by this problem as a goodwill arrangement. This goodwill arrangement applies regardless of the age of the camera and also covers sensors that have already been replaced in the past. Customers who have already been charged for the replacement of a sensor affected by this problem will receive a refund."
jaapv
RFF Sponsoring Member.
That is indeed the crux of the matter.
Lss
Well-known
So there is even more bad news...
Lss
Well-known
Tiny risk with that one.
The sensor corrosion is much closer to inevitable. Leica also promised to cover this issue, and many people bought cameras on this promise knowing about the problem. Now the rules change with a three-month window, which means basically all current owners of cameras with old sensors are screwed one way or another.
Huss
Veteran
Leica is setting themselves up for a breach of contract lawsuit. Not a wise move. It's not goodwill when they knowingly continued to sell these cameras with defective sensors, like when I bought my M-E.
Huss
Veteran
X
xyz3450
Guest
Do we know the date of the 'original promise' to replace the sensor? Was it a contract -- legally binding in perpetuity -- or policy change to address the sensor problem for a period of time that had an end date, at which we have now arrived?
jaapv
RFF Sponsoring Member.
Yes -2014, and there was no end date or reservation specified.
Calzone
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Huss,
It pays to be a "lucky" vintage hipster. LOL.
Anyways I hope it works out for my friends Jean-Marc and Allen.
There is still time so don't waste it.
Cal
Calzone
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I guess the point here is a written contract time limited and when does it expire. It would of been wise for Leica to have specified a time limit.
I'm not a lawyer, but it was "goodwill" and I think if there is a/any lawsuit that this one word will be argued extensively.
The point made earlier of knowingly selling a product with a known fault is also a pretty good arguement.
This mess continues...
Cal
ptpdprinter
Veteran
The replacement policy was characterized as a goodwill arrangement. Terminating the goodwill arrangement is whatever the opposite of goodwill is called. Bad faith?
Fraser
Well-known
That's what I was thinking about, the goodwill part, surely they were only replacing a known defect which was no fault of the owner.
rbrooks
Established
I bought my M9 new in 2010 - so more than 5 years. Sensor was replaced for free just prior to the corrosion issue - March 2014. So I'm not sure if I have the non corrodible sensor or not. Nor do I know if I currently have corrosion.
I'm thinking not to take it in and ride it for as long as it seems ok. By then when I trade it in they might change the trade in from the M240 class to the M10 class.
Can someone post a link to the current, best way to quickly tell if I have corrosion. i.e. is there a technique like shooting at a blank wall and looking for odd blotches or something?
Yeah, I'm not all too pleased to hear this. Funny thing is I've been shooting the M9 more in tandem with my M246 these days and started to feel good about the M9 all over again. At ISO 160 in nice light, I don't think I'd even need the M10! Now I'm peeved about this new policy.
I'm thinking not to take it in and ride it for as long as it seems ok. By then when I trade it in they might change the trade in from the M240 class to the M10 class.
Can someone post a link to the current, best way to quickly tell if I have corrosion. i.e. is there a technique like shooting at a blank wall and looking for odd blotches or something?
Yeah, I'm not all too pleased to hear this. Funny thing is I've been shooting the M9 more in tandem with my M246 these days and started to feel good about the M9 all over again. At ISO 160 in nice light, I don't think I'd even need the M10! Now I'm peeved about this new policy.
X
xyz3450
Guest
Hi, I don't know if this is a good source or not, but apparently the corrosion can be seen as white spots...
https://petapixel.com/2014/12/10/le...osion-issue-company-offers-free-replacements/
Probably others here can give further help and links....
jaapv
RFF Sponsoring Member.
Use a blue sky @ f16 as a test shot. Dust will look like - dust. Corrosion spots will have halos around them or look like a row of bubbles. Leica will check your camera for free and clean it at the same time.
Another way to check the sensor is using a microscope.
Consensus - but no certainty- appears to be that the replacement date of a sensor will be the start of a five-year period as well.
Another way to check the sensor is using a microscope.
Consensus - but no certainty- appears to be that the replacement date of a sensor will be the start of a five-year period as well.
jaapv
RFF Sponsoring Member.
Germany being a country with lawyer on each street corner, the German section of the Leica User Forum is already arguing the merits of legal action. However, the thing that convinced Leica to do the right thing in 2014, apart from the Internet storm, was the real threat of a class action in the USA.
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