Rob-F
Likes Leicas
Ellen: I don't know for sure about the shipping this time--I didn't ask. But in the past when Schiller's sent my cameras for repairs or checkup, the shipping cost was quite nominal.
Sensor Replacement Policy 2017
- Thread starter Calzone
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Ellen: I don't know for sure about the shipping this time--I didn't ask. But in the past when Schiller's sent my cameras for repairs or checkup, the shipping cost was quite nominal.
Rob-F
Likes Leicas
Raid: I don't know if I'm getting all that. It might depend on whether they decide the sensor needs replacement. If not, I imagine they might just do a sensor cleaning in NJ and send it back.
raid
Dad Photographer
Rob: Yes, you are right about the sensor, but they usually also do a CLA and adjust the RF and replace the leather on the camera .
SlappyPeterson
Member
They replace the leatherette too? Wow, I didn't know that.
That's pretty awesome if they do.
That's pretty awesome if they do.
ptpdprinter
Veteran
They have to take off the covering to do the repair, so they have to replace it. It's not like they are replacing the covering out of the goodness of their heart.
SlappyPeterson
Member
Ah. Didn't realize that.
Calzone
Gear Whore #1
P,
I actually would of liked to have retained my old covering that was worn smooth in some areas from me holding the camera. Oh-well.
Cal
SlappyPeterson
Member
Checked the status of my M9 sensor replacement this morning - status updated to "Repair Completed". Been almost 6 weeks since they received it. Hoping this means I have my camera in my hands soon!
The history:
Service order registered on: June 20
Order confirmation sent: June 23
In repair: June 23
Repair completed: August 3
The history:
Service order registered on: June 20
Order confirmation sent: June 23
In repair: June 23
Repair completed: August 3
jszokoli
Well-known
How did you 'log in' to get this info. I tried to figure it out but never got anywhere.
Was this Leica NJ?
Joe
SlappyPeterson
Member
I sent mine to Wetzlar. They gave me this link (along with my repair number) to monitor progress.
http://repair.leica-camera.com/service/repairtracking/
Corran
Well-known
I tried my service order number in that tool and came up with nothing. I received that number from Leica NJ. My assumption is it only works for stuff sent to Wetzlar?
SlappyPeterson
Member
Yeah, I guess that's the case. I would've assumed Leica NJ has a similar tracking service.
jszokoli
Well-known
As we approach August 15th;
Here's my story to this point, sent my M-E in early May. Had a evaluation within a two weeks. Sensor to be replaced, -$0- repair.
Mid May sent my Monocrom in. It took close to 8 weeks, and a couple of prodding e-mails to get the evaluation. The result another -$0- repair/sensor replacement.
I'd say things are quite backed up, and slowing down in NJ. With the deadline almost here it can't be getting better. I hope the needed resources are made available so things don't come to a total stop.
So, I will get two refurbished cameras in time, and I'm happy about that, but somewhat apprehensive about how long it will take.
You would think that Leica NJ would have a automated tracking service like Wetzer, but I've yet to find it. I anyone knows if there is one, and can share the info that would be great.
Joe
Here's my story to this point, sent my M-E in early May. Had a evaluation within a two weeks. Sensor to be replaced, -$0- repair.
Mid May sent my Monocrom in. It took close to 8 weeks, and a couple of prodding e-mails to get the evaluation. The result another -$0- repair/sensor replacement.
I'd say things are quite backed up, and slowing down in NJ. With the deadline almost here it can't be getting better. I hope the needed resources are made available so things don't come to a total stop.
So, I will get two refurbished cameras in time, and I'm happy about that, but somewhat apprehensive about how long it will take.
You would think that Leica NJ would have a automated tracking service like Wetzer, but I've yet to find it. I anyone knows if there is one, and can share the info that would be great.
Joe
X
xyz3450
Guest
Calzone
Gear Whore #1
Joe,
Bill, the Service Manager, told me effectively you are almost getting a brand new camera back. I do not think this is too much of an exaggeration.
My Monochrom was heavily used for four years where it was my main camera, and other than the wear on the top and bottom plates the camera is as if new.
I was told 8-10 weeks wait, but it ended up being 12 weeks. It has been all good for me.
Cal
raid
Dad Photographer
I am looking forward to getting back an almost new M9! This is very exciting.
pepeguitarra
Well-known
Help please!
Help please!
Few months ago, there was a thread about Leica NJ, mainly bashing Leica's customer service. I made a posting asking for Leica contact. Someone from Leica NJ responded a posted address, email, phone number, for contact. Even the procedure to send the M9. I cannot find the post. Can any of you, or the moderators point me to the right thread, please? Thanks, Pepe.
Help please!
Few months ago, there was a thread about Leica NJ, mainly bashing Leica's customer service. I made a posting asking for Leica contact. Someone from Leica NJ responded a posted address, email, phone number, for contact. Even the procedure to send the M9. I cannot find the post. Can any of you, or the moderators point me to the right thread, please? Thanks, Pepe.
raid
Dad Photographer
I would Google such information. This is what I have done. Call the phone number listed, and discuss your camera's issues or potential issues. Request a mailer. Maybe they will approve this. Pack up the camera very well, and mail it off. Make sure to record the serial number of your camera. Remove the battery. Document that you have included the camera cover and strap, say.
pepeguitarra
Well-known
Thank you Raid.
Thank you Raid.
I googled is and here is the information. I do remember that last time I sent the camera, they told me to just send it, and they would contact me. The only problem is that I was in limbo for several weeks not knowing where my camera was. So, it is better to have sign receipt. Thanks, Pepe
Thank you Raid.
I googled is and here is the information. I do remember that last time I sent the camera, they told me to just send it, and they would contact me. The only problem is that I was in limbo for several weeks not knowing where my camera was. So, it is better to have sign receipt. Thanks, Pepe
mlu19
Established
I just overnighted my M9P to Leica NJ. Hope to get my baby back asap .. It feels strange without it. Now, I'm back to 100% film in the meantime. I'll post any updates on RFF for future reference. Anyone else sent in theirs recently before the free replacement program ends tomorrow?
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