Hi,
I'm still having trouble with this issue. Actually if one of you guys could send me a raw from your RD-1 that is working with ACDsee pro 2.5 i would be very thankful. My email address is tom -at- kmem.org
I tried to contact tech support on the issue as i'm very keen on getting this to work :
Here is what was sent, and what has been received so far :
Hi, all raw files from my camera open blank (all black) and can cause ACDsee to crash. Opening my file with Lightroom or Adobe Photoshop CS3 works fine. Other users on rangefinderforum claim their RD1 files open , but mine on the RD1s clearly dont.
I tried installing on 2 different computers to eliminate a computer problem and had the same problem.
OS = XP PRO. sp2
Acdsee version : latest trial version available from download section.
Could I perhaps send you a sample image?
Kind regards,
Tom
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USER STATUS: Trial User
VERSION: 2.5.332
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Hello Thomas,
Unfortunately I am unable to locate your information in our database. To continue helping you, could you please provide me with as much of the following information as possible.
Order ID:
Customer ID:
Invoice Number:
License Number:
If you do not have one of these four numbers, could you let me know if you moved and your street address has changed? Also, let me know if your email address has changed and if you remember roughly when you purchased the program? Perhaps different name on a credit card used during the original purchase? If you remember where or how you purchased the program (online or in a retail store) this would help me narrow the search for your information.
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Hi, please don't turn down my request because I have not 'yet'
purchased the program.
I am more than willing to purchase the program if it suits my
workflow. The software claims it can read RAW files from the Epson RD1
but yet it doesn't. If I could send you a raw file so you could tell
me what's wrong, or issue a patch, I will buy this program straight
away. Without the ability to open RAW files of my main camera, it
simply becomes a program that I cannot use properly.
I was really keen on this program until I discovered this, and I
really don't want to be forced down the Adobe Lightroom route, but at
least it opens my RAW files.
I'm sure it's really simple, as a few people in RangeFinder Forum who
own the Epson RD1 camera have no problems at all. My guess is that you
are using the string of the camera model to process the file. Sending
you a file would be the easiest as I'm just guessing.
Other than that, a splended peice of software i've been looking for
for such a long time and I'd be really disapointed if you cannot help
me.
Kind regards,
Tom
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Hello Thomas,
Unfortunately, we currently do not support the RAW files from the Epson RD1 however; The Developers are constantly working on updating the RAW decoder to support a greater number of RAW files. You can send me sample file from the Epson RD1 so I can forward it to the Developers so they can work on updating the decoder to support the RAW files from that camera.
Regards,
Nav Sihota
Customer Support Department
Technical Analyst
ACD Systems - The Digital Imaging Company
Makers of ACDSee and Canvas
250-419-6701 (Tel.) or 250-419-6743 (Fax)
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Hi,
I'd be grateful if you could pass this on to the developers and keep
this ticket open.
According to your website you 'do' support the RD1 so I think this
would be a quick fix :
Please view this URL on your website :
http://www.acdsee.com/products/acdseepro/rawformats and look for Epson
R-D1
Kind regards,
Tom
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No further news from ACDsee...
