While I didn't order a lot from Spiratone, the only time I had a problem with mail-order was when I ordered professional film that was sent regular mail (a week in transit) through USPS from a different company. They did ship the lens I ordered and I was VERY happy with it. They accepted the film return when I called (no free long distance back then) and explained to them the reason for professional film living in refrigerators or freezers.
Then I moved to NYC and had way too much opportunity to drop 47th street and say hi to Josh Pachet and friends, Ken Hansons, and all the other places that I wanted to spend money I did not have. Though I did get some great deals used stuff here and there. But that was only the 80's.
I shot Rollei SL66’s for work and bought quite a bit from Ken Hansen. Used to drop in his shop and Lens and Repro when I was in NYC.
For anyone that had never been in these old NYC camera stores they weren’t like a mall store Lens and Repro was sort of hidden and in an old building on non consecutive multiple floors. If I remember right you took a freight elevator to the different floors. Ken Hansen wasn’t much better. At Lens and Repro you’d find plastic laundry baskets full of Hasselblad magazines and old dirty display cases full of exotic view camera lenses and glass cases with rare cameras and others stacked on top of them.
One floor would have rows of used enlargers from old Leica Valoy to 8x10 Saltzman, Durst and Omega F series. Another floor would be lighting from Ascor Sun units to carbon arc. Amazing places!
Altman in Chicago was like a 3 or 4 story modern department store, huge and open with glass cases full of the best gear. As you walked in the front door there were cases of Linhof, Sinar, Leica, Hasselblad, Rollei, Zeiss and every other companies equipment you could think of.
Take the escalator up to the next floor and it was lighting, tripods and grip and studio equipment. Above that was darkroom and then the next floor was motion picture equipment, Arriflex, Eclair, Baleau and Bolex and all the premium lenses.
Then there were those special small dealers like Jim Kuehl. He C sold through Shutter Bug and had premium gear. Jim had been a Leica rep and you felt like you knew him on a personal level. He was old school and a true gentleman and 100% honest. I would call him looking for a lens, for example my 75 Summilux, and he’d tell you what he had and the condition with the price. He’d ask if he could send it to you on approval. If you said yes he shipped it right out with no deposit or credit card, strictly honor system. If you liked it you’d send a personal check and if not just ship it back. I asked once if anyone had ever taken advantage of him and he said no. He said no one had ever given him a bad check or shafted him on an item. Jim was amazing!
A couple of other dealers I delt with that were great was Jimmy Koh at Koh Camera. He’s still around but mostly retired. The other was Alex Thomas in Buffalo. He’s who I learned of Jimmy Koh. Alice had Rollei SL66’s gear, Linhof and nothing but premium gear st good prices and service.