On the feel of Sony cameras; my RX100 has Aki Asahi skins on the front and top plate, it makes it handle a million times better than when it comes out of the box.
I could say that it's bad that I have to add things to it, in order to get proper handling, but then I put a thumbs up on my GR and it makes an already great camera truly wonderful.
The menu thing, I do understand the frustration people feel when it feels like the camera is getting in their way, or is laid out in a way that feels counter intuitive, I don't get along with cameras that have an uncoupled light meter because taking a reading, then transferring it, then recomposing just throws me off, and I can't get comfortable.
Equally, the Canon EOS M with 22mm lens is one of the most unhelpful, frustrating pieces of equipment I've ever attempted to use, and I HATE the touch screen, based on that experience, I don't ever want a touch screen on a camera.
So there's definitely something to be said for good vs bad design/menu design, and if people feel the camera gets in their way, then I can understand that too.
It's just not something I've come across in my (limited) experience with Sony cameras, I've been able to put the only options I need in easily accessible places, and get on with shooting.