Raid, I am not so sure that your film was "torn".
In the past year, I have had three rolls of Ilford XP2 (35mm) detach from the pickup spool.
The first time, I had no idea what had happened and removed the base plate thus ruining the roll.
The second time, I retrieved the film in a dark closet and placed it into the film canister (not the cartridge!) and explained the situation to the lab tech. This roll was "salvaged".
Last week, the same thing occurred for the third time! Again, I recovered the film in a dark closet and explained the situation to the front desk at the lab. Unfortunately, the customer rep did NOT convey the message to the lab tech who opened the canister and ruined the film.
If this situation had occurred once, it could be passed off as an unfortunate event. Twice, maybe it was just a bad coincidence, but three times indicates a pattern. And now I hear that Raid has had similar problems...
In examining the ruined film, I noticed that the end of the XP2 roll is "hooked" to the pickup spool. (Film from other manufacturers is taped.) This "hook" technique is either insufficient (i.e. a design flaw) or was never "notched" into the pickup spool in the first place (i.e. a manufacturing defect). FWIW, I felt NO resistance at the end of each of the three rolls.
My interpretation is that Ilford recently changed the way their film is attached to the pickup spool. (Most likely in the interest of manufacturing cost savings.)
FWIW, in fifty years plus of shooting film, I have never had a roll detach from the pickup spool, until recently.
I am in communication with Harman Technology with regard to this matter and should be hearing more from them shortly.
In any case, going forward, I will NOT be using any Ilford film until they have provided solid assurances that this manufacturing defect has been resolved.