wintoid
Back to film
The purpose of this post is to relay a few bits of information which may be useful to other RD1S owners, and to generally express gratitude and praise for Robert White.
My RD1S took a 2 foot (!) tumble, whilst inside a padded Billingham bag. When I inspected it, it was unblemished but the vertical alignment had drifted. I contacted Robert White as it's still under warranty. The warranty situation was a little unclear as the issue arose from dropping the camera. Their first offer was to repair it for me without charging for labour, but with the risk that they might have to replace the leathers, for which I might be charged, and that I would have to cover postage costs. There was also likely to be a substantial delay.
In fact what happened was that I sent the camera in, and it was repaired within the day of receipt, and should be on its way back to me. RW decided not to charge me for the leathers, so I only have return postage costs to pay. Apparently a repair by RW doesn't invalidate the warranty because Robert has been trained by Epson.
I'm still frustrated that RD1 owners can fix this themselves, whereas RD1S owners with sausage-fingers like me will need someone else to do it, but I feel a whole lot better knowing that RW are able to deal with it, especially being such an excellent organisation. I was considering selling the RD1S on return, but in fact now I will be keeping it. Just shows how much difference a good dealer makes.
My RD1S took a 2 foot (!) tumble, whilst inside a padded Billingham bag. When I inspected it, it was unblemished but the vertical alignment had drifted. I contacted Robert White as it's still under warranty. The warranty situation was a little unclear as the issue arose from dropping the camera. Their first offer was to repair it for me without charging for labour, but with the risk that they might have to replace the leathers, for which I might be charged, and that I would have to cover postage costs. There was also likely to be a substantial delay.
In fact what happened was that I sent the camera in, and it was repaired within the day of receipt, and should be on its way back to me. RW decided not to charge me for the leathers, so I only have return postage costs to pay. Apparently a repair by RW doesn't invalidate the warranty because Robert has been trained by Epson.
I'm still frustrated that RD1 owners can fix this themselves, whereas RD1S owners with sausage-fingers like me will need someone else to do it, but I feel a whole lot better knowing that RW are able to deal with it, especially being such an excellent organisation. I was considering selling the RD1S on return, but in fact now I will be keeping it. Just shows how much difference a good dealer makes.
