SM11K Connectivity Issue
SM11K Connectivity Issue
Hello All,
I'm new to the forum though I've been reading threads for some time. I run a digital imaging business in Portland, Oregon and have operated ScanMate 11000's for about 15 years now. Purchased second scanner in 2006 from a friend who no longer needed it, 1996 model, it has been the primary machine in our business and has run great off a Mac G5 under OS X 10.4 with CQ 5.3.1 and connected with a Granite Digital SCSI to Firewire converter. Occasional issues here and there over the years, such as when the EyeOne monitor profiles started interfering with the scanner operation, but I haven't had to trouble shoot very much.
Just 2 weeks ago I came into a 3rd SM11K from someone who retired from shooting film. He hadn't run it in a few years, and wasn't sure it still worked, but had had it refurbished by Esko in Atlanta when they were still up and running there. After some fiddling I got it to run off a Mac G4 Quicksilver with an Adaptec 29160N SCSI card, OS X 10.2.8 and CQ5.3.1. Scans were beautiful, but a couple of days ago I fired it up and it previewed fine but quit once I started an actual scan. First error was the familiar "Stripsize" error, usually seen when you try to scan beyond the hard pixel limits, though I was only attempting a small scan. The it devolved into not previewing at all, the would light come on and the drum would prepare to make a pass but quit once it started to do so. Error was "Failed to communicate with scanner, Error #1473" which sounds like it could be a SCSI issue. I tried a couple different cables, terminators as I had available, booted off a different disk and a fresh install of OS X 10.2, also from System 9.2, no change in the scanner behavior.
Knowing the newer G4's could be unstable with 11K's, yesterday I hooked it up to a Win XP box using ColorTrio 4 and the result was exactly the same, surprisingly. So at this point I'm a bit stumped. I could look for more SCSI cables and terminators to try, I'm planning to purchase the Monitor Program cable today and try running the diagnostics on Monday, but I'm hoping this scenario sounds familiar to someone out there. I've read this entire thread as well as the 22 pages of the previous one on drum scanning going back quite a few years, and appreciate that there is a good deal of experience out there with 11K troubleshooting.
Any advice appreciated.
Cheers,
Phil Bard
Cirrus Digital Imaging