I buy film locally from a few places
Roberts Camera (XP2 or other BW or color) The local food store chain (Fuji). I haven't bought any on line yet.
I quit going to Cord...There are a Scrap Book shop now with very little photo enthusiast stuff...just for the masses now.
But, the policy seems reasonable.. If it where a sealed box, They might...If there is an ongoing relationship with you as a steady customer.
I have seen Cord act this way when they carried almost every camera line (P/S and DSLR). But. They closed their main store in NORA, IN and opened a new location 2 blocks away with only Nikon and Canon (but not the Pro stuff)..So Cord has down sized their offerings to cater to the Masses now. 90% of the store is for Scrape Booking now.