Krosya said:
I agree with you here. And I'm happy that you had a good run with your camera, although didn't you have to send it in right after you got it, to have something fixed? Or maybe I confused you with someone else. Well, anyway, while I agree about the warranty, and yes - it's nice to have it, as a potention buyer of ZI, reports like this worry me. I really , really wanted to get the ZI. And who knows - maybe I will in a future, if I feel more comfortable with their QC. It really does look good on paper - lots of features for a well, fair price. However, as of right now, I felt more comfortable about buying a used M6 without ANY warranty, vs brand new ZI with it's Full warranty.
Also, there is always a chance that warranty could denied - as may say that camera was abused and therefore it voids warranty. Wear or ZI's cover in this case bothers me as much - looks more like poor choice of materials for such a camera to me.
As I said - I really am not trying to bash ZI here, as I really wanted to buy one. So, I hope posts like mine and all the others that (as some may think) give ZI hard time, will actually benefit everyone by Zeiss offering a better product in a future.
Krosya,
I completely understand your feelings. I was very, very close to buying a Hexar RF a few years ago. I liked the camera very much - still do - but all of the internet reports scared me off. Like you, I found it hard to go into unknown territory for a significant dollar investment with nagging doubts.
I have not experienced any problems with my ZI. Have not sent it back for any service whatsoever. (You may be thinking of Mike Elek, aka ZeissFan.) It worked perfectly out of the box & still does. No RF alignment problems at all. I bought one of the very first ones & it travelled 10,000 miles from Dr. Joseph Yao in Hong Kong to reach me. Plenty of opportunity for the rangefinder to get knocked out of whack in shipping, but it didn't happen. I think that my experience is the norm.
The one problem that seems to be reported with some frequency is rangefinder misalignment. I'm not sure that this is a defect in either the camera or the design. My suspicion is that this is due to the fact that so many RF purchases are being made over the internet or through mail order rather than over the counter. No QC at the factory can control misadventures that occur in shipping. Dr. Yao is primarily a Leica dealer. He told me that he recommends to his customers that they not put their cameras on the floor of a car when they are driving because vibration & bumps in the road can cause misalignment. He was talking about Leicas. A rangefinder is a precision instrument that is somewhat delicate. I suspect that misalignment problems had some small role to play in the shift to SLRs40+ years ago. I don't want to hear from Leica owners who say I've owned a Leica for years & have never had a misalignment problem. Well, I've in my second year with my ZI & haven't either. There are thousands of ZIs out there & dealers are not swamped with returns due to misalignment. It happens & I don't know what to do about it other than to buy from a dealer over the counter where the alignment can be checked before purchase & then be careful with the camera in use. Reports from pros like Xray & Tom Abrahamsson, who have put the camera to heavy use, demonstrate that it is solid, but stuff happens . . . even with a solid, well built camera.
The problems experienced by Vlad & T42 are unfortunate. If I had their experience, I wouldn't want to look at another ZI again. But that doesn't change the fact that these are two isolated experiences in many thousands of sales. I assure you that Zeiss is aware of these cases & even though they are rare, Zeiss takes them seriously & is evaluating any problems that customers experience with their cameras - these two included.
The funny thing about quality control issues with the ZI is that QC is one of the major upgrades that Zeiss instituted with the production of this camera system. It used to be routine for new cameras to incude an inspection certificate in the box. My Canonet, bought in 1977 did. You don't find that any more - except with a Zeiss Ikon & ZM lenses. A certificate, signed by the person who inspected the camera or lens, is included in the box. It's one of the things you pay for. Such a system wouldn't have detected the problems Vlad or T42 experienced. They didn't detect any problems when they inspected their new cameras either. OTOH, alignment problems can be detected at the factory, which is why I think that they are the result of something that is happening between the time they leave the factory after inspection & the time the customer receives them, i.e. in shipping.
I'm encouraged that Zeiss is establishing a USA service center to offer repairs & warranty service which will minimize transportation distances. Some people will even be able to drive there & drop their camera off. I also think that it shows that Zeiss is serious about this system. Providing a support system which includes a dealer network & service centers around the world are just two indicators. The Zeiss Ikon is truly a system camera which now includes 10 lenses, auxiliary finders, grip, shades, diopters, SW version, etc. My experience with Zeiss is that they respond to customers' concerns & value communication with them. I believe that they want this product line to succeed & that they will be around to support it. I don't think that they are in it just for the quick buck. They are too big a company & have no need for such forays.
I will probably seek any needed service for my ZI from Kinoglass, who has posted here on RFF. When I learned that he is in New Haven, CT, I was delighted. He is just down the road from me & I don't have to worry about shipping. I'd rather do my own drop off & pick up without the worry of damge in transit. Rich Schleuning, the Zeiss USA camera rep, is in New Jersey, so I expect that their service center will also be in that area, convenient for a lot of people in the NY/NJ area. Tony Rose has his own service tech, convenient for a lot of people in the LA area.
I hope you enjoy your Leica, a wonderful camera in its own right. I'm glad that we have choices in the rangefinder world today - something that didn't exist 10 years ago. As an eyeglass wearer, the ZI is the camera of choice for me. The viewfinder is wonderful, much better for me than when I tried an M6.
Cheers,
Huck